Xetroximyn
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Back UPS XS 1500 Battery problem
I got this replacement battery
https://www.batteriesplus.com/battery/ups/apc-(american-power-conversion)/backups-xs1500-bx1500g/slahr12=9fr
But the guy who came to replace it said it's not the right kind... But it seems the battery is clearly listed as being for this model...
Curious if anyone knows or can find any info about what the right battery to get would be then?
https://www.batteriesplus.com/battery/ups/apc-(american-power-conversion)/backups-xs1500-bx1500g/slahr12=9fr
But the guy who came to replace it said it's not the right kind... But it seems the battery is clearly listed as being for this model...
Curious if anyone knows or can find any info about what the right battery to get would be then?
It looks like the right battery type to me from the pictures and specs. Did the guy who came to replace the battery give any indication what the problem was (e.g. did the battery physically not fit into the battery bay? Did it have the wrong terminals? etc)? Could it be as simple as removing the plastic covers from the terminal contacts?
Seems right to me too. You probably have to tape the 2 together to slide it back into the unit. Have you slid out the old pack to compare?
The terminals look different. What is the EXACT model you're trying to replace?
They make two different kinds of XS1500 models -
https://www.batteriesplus.com/battery/ups/apc-(american-power-conversion)/backups-xs1500-bx1500
https://www.batteriesplus.com/battery/ups/apc-(american-power-conversion)/backups-xs1500-bx1500g
Looks like you bought the bx1500g when maybe you only needed the bx1500.
They make two different kinds of XS1500 models -
https://www.batteriesplus.com/battery/ups/apc-(american-power-conversion)/backups-xs1500-bx1500
https://www.batteriesplus.com/battery/ups/apc-(american-power-conversion)/backups-xs1500-bx1500g
Looks like you bought the bx1500g when maybe you only needed the bx1500.
You have to love APC.
The replacement battery for their model BX1500BP is a RBC33
The replacement battery for their model BX1500 is a RBC33
The replacement battery for their model BX1500LCD is a RBC109
You need to get the explicit model number off the UPS to be certain. "Back UPS XS 1500" is too general :)
The replacement battery for their model BX1500BP is a RBC33
The replacement battery for their model BX1500 is a RBC33
The replacement battery for their model BX1500LCD is a RBC109
You need to get the explicit model number off the UPS to be certain. "Back UPS XS 1500" is too general :)
ASKER
Thats what the battery in the UPS looks like.
I only see one XS 1500 model on the APC site
http://www.apc.com/shop/us/en/products/Power-Saving-Back-UPS-XS-1500/P-BX1500G
http://www.apc.com/shop/us/en/categories/power/uninterruptible-power-supply-ups-/computer-and-peripheral/back-ups-pro/_/N-1itz49c
So there's only a 66.7% chance it's the right battery ;-)
ASKER
That is a pair of batteries bundled together.
There were three on their site. Go to replacement batteries and select Back-UPS XS. It then displays all models. There are 3 that are 1500. Did you find your explicit model number? It is on the UPS..... if you are looking at the battery it is the RBC#
http://www.apc.com/us/en/tools/upgrade_selector/index.cfm
http://www.apc.com/us/en/tools/upgrade_selector/index.cfm
They're really the same batteries. One's in a side-by-side configuration, and the other is in a top-to-top configuration. You should be able to take apart the old one and reattach the new ones with the old pack's wires and spacers and some tape. I've always just purchased individual 12 volts joined them myself, by reusing the cables from the old pack. If you're not familiar with how that works, then you should really purchase the correct pre-made packs.
Specs from the Amazon site listings.
RBC 109 is 2 12V batteries in a side-by-side configuration.
5.2 x 6 x 4.1 inches
Item Weight 12.3 pounds
Shipping Weight 11.8 pounds
RBC 33 is 2 12V batteries in a top-to-top configuration with a spacer to keep the batteries even.
2.5 x 5.9 x 7.8 inches
Item Weight 11.8 pounds
Shipping Weight 12.7 pounds
Both BR 1500 units use 24V packs that consist of two 12V deep cycle lead acid batteries. If you've only purchased a single 12V battery, then you only bought half your pack.
Basically, each 12 V is around 2.5x6x4 inches. The 4.1 inch height includes the terminal, but when doubled up they space between them overlaps a bit, hence 7.8 inches instead of 8.2. The 5.2 inch width includes the extra double sided tape of up to 0.2 inches used to hold them together. In both cases you can buy the same 12V battery and double them up in the correct side-by-side or top-top-top. Did you buy two 12V batteries? I usually buy them individually and get them at around half to 3/4 the price of the pre-made packs, depending on the UPS.
Specs from the Amazon site listings.
RBC 109 is 2 12V batteries in a side-by-side configuration.
5.2 x 6 x 4.1 inches
Item Weight 12.3 pounds
Shipping Weight 11.8 pounds
RBC 33 is 2 12V batteries in a top-to-top configuration with a spacer to keep the batteries even.
2.5 x 5.9 x 7.8 inches
Item Weight 11.8 pounds
Shipping Weight 12.7 pounds
Both BR 1500 units use 24V packs that consist of two 12V deep cycle lead acid batteries. If you've only purchased a single 12V battery, then you only bought half your pack.
Basically, each 12 V is around 2.5x6x4 inches. The 4.1 inch height includes the terminal, but when doubled up they space between them overlaps a bit, hence 7.8 inches instead of 8.2. The 5.2 inch width includes the extra double sided tape of up to 0.2 inches used to hold them together. In both cases you can buy the same 12V battery and double them up in the correct side-by-side or top-top-top. Did you buy two 12V batteries? I usually buy them individually and get them at around half to 3/4 the price of the pre-made packs, depending on the UPS.
You really can't do anything or make a good decision until you get the exact model number of the unit...
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ASKER
battery bought straight from APC and replaced... still an X on LCD display... I assume there is probably something we need to do to reset? Anyone here know how?
still an X on LCD display..
Poat back photo showing all lights on lcd.
No beeping sound?
Poat back photo showing all lights on lcd.
No beeping sound?
Sorry, I have to ask...did you connect the terminals? Battery packs like that one are shipped in a disconnected state for maximum safety (read minimum liability).
I hate to ask again too but there are a couple of different XS 1500 UPS's and a couple different batteries. I have never seen the explicit model number of the UPS given and as a result we really aren't even sure it is the right battery. You might have bought it straight from APC but unless you used there Battery Replace Selector, which also asks for an explicit model number, it could be the wrong one.
If you can find the APC serial cable (other serial cable cannot do)... try the procedure below.
" In order to reset the battery constant, we suggest that this is done through a HyperTerminal session.
Please do not enter any other characters via HyperTerminal other than that described in these instructions because this can cause irreparable damage to the UPS.
In order to successfully reset the battery constant, all accompanying devices (SmartSlot Accessories such as Interface Expander, Web/SNMP Management Card) must be removed from the SmartSlot or from the Com port of the UPS.
Please shut off all connected load, switch off the UPS, pull the power plug of the UPS.
Switch off the UPS once again till you hear a click.
Remove all accompanying devices.
Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements.
Close Powerchute plus-Server. With Windows NT/2000, the UPS service must be stopped. If you are using PowerChute Business Edition, stop the Agent *V service.
Perform a Battery Constants check.
Start a Hyperterminal session with the UPS.
Note: Ensure that there are no accessories plugged into the UPS. (Web Management cards, IO Relay cards etc)
Start Hyperterminal by going to Start, Programs, Accessories, Communications, Hyperterminal.
You will be requested to enter a name and a symbol. Enter a favourite name and click on OK. When a message that a modem must be installed appears, you can ignore this message.
Select the serial port to which black serial cable is connected to.
The correct settings for the COM-connection are 2400 Baud, 8 data bits, 1 Stop bit, no parity, protocol Xon/Xoff. In this window, click on Advanced and make sure that the option FIFO activated is unchecked. Click twice on OK.
Check if there is a connection (Type Shift + Y, should return **SM** )
Do not enter any other characters via Hyperterminal other than that described in these instructions because this can cause irreparable damage to the UPS
Type **1**, wait 2-3 secs and type **1** again (Should return **Prog**)
Enter a **0** and the UPS reports the present value of the battery constant.
If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed.
If this value is not correct, press **+** or **-** until the correct value is returned.
Press **R** to close the session. (Should return **Bye**)
Enter **<Shift> Y**, the UPS reports again with **SM**.
Enter **0** once again and check if the UPS reports back the standard setting that has been set.
Close Hyperterminal, start the UPS again and check the UPS runtime in the management software."
Source: http://support.rm.com/TechnicalArticle.asp?cref=TEC817072
" In order to reset the battery constant, we suggest that this is done through a HyperTerminal session.
Please do not enter any other characters via HyperTerminal other than that described in these instructions because this can cause irreparable damage to the UPS.
In order to successfully reset the battery constant, all accompanying devices (SmartSlot Accessories such as Interface Expander, Web/SNMP Management Card) must be removed from the SmartSlot or from the Com port of the UPS.
Please shut off all connected load, switch off the UPS, pull the power plug of the UPS.
Switch off the UPS once again till you hear a click.
Remove all accompanying devices.
Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements.
Close Powerchute plus-Server. With Windows NT/2000, the UPS service must be stopped. If you are using PowerChute Business Edition, stop the Agent *V service.
Perform a Battery Constants check.
Start a Hyperterminal session with the UPS.
Note: Ensure that there are no accessories plugged into the UPS. (Web Management cards, IO Relay cards etc)
Start Hyperterminal by going to Start, Programs, Accessories, Communications, Hyperterminal.
You will be requested to enter a name and a symbol. Enter a favourite name and click on OK. When a message that a modem must be installed appears, you can ignore this message.
Select the serial port to which black serial cable is connected to.
The correct settings for the COM-connection are 2400 Baud, 8 data bits, 1 Stop bit, no parity, protocol Xon/Xoff. In this window, click on Advanced and make sure that the option FIFO activated is unchecked. Click twice on OK.
Check if there is a connection (Type Shift + Y, should return **SM** )
Do not enter any other characters via Hyperterminal other than that described in these instructions because this can cause irreparable damage to the UPS
Type **1**, wait 2-3 secs and type **1** again (Should return **Prog**)
Enter a **0** and the UPS reports the present value of the battery constant.
If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed.
If this value is not correct, press **+** or **-** until the correct value is returned.
Press **R** to close the session. (Should return **Bye**)
Enter **<Shift> Y**, the UPS reports again with **SM**.
Enter **0** once again and check if the UPS reports back the standard setting that has been set.
Close Hyperterminal, start the UPS again and check the UPS runtime in the management software."
Source: http://support.rm.com/TechnicalArticle.asp?cref=TEC817072
What's your APC UPS telling you?
https://youtu.be/coFMmOBL2Ec
Have a look of the above video if you are free.
https://youtu.be/coFMmOBL2Ec
Have a look of the above video if you are free.