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Thank you for the tip, I have requested a demo-account.
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Thank you for the tip, I have requested a demo-account.

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check this out too<br />
<a href="https://freshdesk.com/helpdesk-management/email-help-desk-ticketing" rel="ugc">https://freshdesk.com/helpdesk-management/email-help-desk-ticketing</a>
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check this out too
https://freshdesk.com/helpdesk-management/email-help-desk-ticketing [https://freshdesk.com/helpdesk-management/email-help-desk-ticketing]

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good suggestion - author never came back to say whether it worked
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good suggestion - author never came back to say whether it worked

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Hi!<br />
<br />
I'm looking for a ticket system for our service organisation. We are using Kayako today and it works okay but there is one feature we are missing and I have tested a lot of other systems as well but no one seems to have implemented it.<br />
<br />
What I want is simply to create multiple e-mail conversations i the same ticket. For example, my customer sends an e-mail and want help with something, in some cases I have to take the question with my supplier or another third party and I don't want to involve my customer in that so I simply want to start a new e-mail conversation with a third party in the samt ticket.<br />
<br />
So now I'm hoping that some of you may have an suggestion. :)
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Hi!

I'm looking for a ticket system for our service organisation. We are using Kayako today and it works okay but there is one feature we are missing and I have tested a lot of other systems as well but no one seems to have implemented it.

What I want is simply to create multiple e-mail conversations i the same ticket. For example, my customer sends an e-mail and want help with something, in some cases I have to take the question with my supplier or another third party and I don't want to involve my customer in that so I simply want to start a new e-mail conversation with a third party in the samt ticket.

So now I'm hoping that some of you may have an suggestion. :)

Looking for ticket system with multiple conversations

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