seaweed27
asked on
Advice Break Fix migration to Managed Services
I have been operating as a break fix solution provider for about 10 years. I have been very fortunate to be able to provide for myself and family. I want to start integrating more of manages services approach, less fire drills etc. I'm struggling with re evaluating the rates I'm currently billing per hour and with what services I should provide as a MSP and what I should be charging and factors to take into consideration. I don't suppose anyone here would be willing share some advice, perhaps an example contracts or relevent links, help me navigate this new adventure?
My short history
A+, MCSE 2000, B.S. in MIS 2015(focus on security)
10 + years as a IT Consultant
Thanks in advance for your consideration, reponsces will be much appreciated
Seaweed
My short history
A+, MCSE 2000, B.S. in MIS 2015(focus on security)
10 + years as a IT Consultant
Thanks in advance for your consideration, reponsces will be much appreciated
Seaweed
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I appreciate you sharing your "way of doing things", your grouping makes since, is logical and easy for end user to understand. I also REALLY appreciate you mentioning bulk time expiring, whew. I was afraid I was an evil "B" for feeling that prepaid time should have an expiration date or the limitation of services included in Full Service . What you shared does a really good job of protecting yourself from exploitation while still being able to provide quality services to your clients.
Thanks again you've really help me with a hurdle I have been dreading facing and resolving.
Seaweed