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seaweed27

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Advice Break Fix migration to Managed Services

I have been operating as a break fix solution provider for about 10 years.  I have been very fortunate to be able to provide for myself and family. I want to start integrating more of manages services approach, less fire drills etc.  I'm struggling with re evaluating the rates I'm currently billing per hour and with what services I should provide as a MSP and what  I should be charging and factors to take into consideration.  I don't suppose anyone here would be willing share some advice, perhaps an example contracts or  relevent links, help me navigate this new adventure?

My short history
A+,  MCSE  2000,  B.S. in MIS 2015(focus on security)
10 + years as a IT Consultant

Thanks in advance for your consideration, reponsces will be much appreciated
Seaweed
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Lee W, MVP
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seaweed27

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Thanks for taking the time to respond, I'm located in FL.  I try to keep my personal and professional online identities separate, EE falls somewhere in the middle,  Those are great suggestions and I will look into sourcing some local networking groups.
I appreciate you sharing your "way of doing things", your grouping makes since, is logical and easy for end user to understand. I also REALLY appreciate you mentioning bulk time expiring, whew.  I was afraid I was an evil "B" for feeling that prepaid time should have an expiration date or the limitation of services included in Full Service .  What  you shared does a really good job of protecting yourself from exploitation while still being able to  provide quality services to your clients.
Thanks again you've really help me with a hurdle I have been dreading facing and resolving.  
Seaweed