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I have PaperPort 14 Pro, just upgraded to W10, Paperport won't run. followed your link to install 14.5, merely reinstalled 14. how do I get Paperport to run on Windows 10?

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Last Modified: 2016-09-21
PaperPort on W10
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LockDown32Owner
Top Expert 2016
Commented:
It doesn't do anything? Click on the icon and nothing? Try running it in Compatibility Mode. Right click on the shortcut. Properties. Compatibility Tab. Check the Compatibility Mode checkbox and put Windows 7 in. Then OK.
Joe WinogradDeveloper
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Most Valuable Expert 2018
Commented:
I presume that you read my article, PaperPort 14 - Free Upgrade to Version 14.5. That definitely downloads 14.5 (not 14.0). To work in W10, install Patch 1, which is explained in my article, How to install the Patch 1 update for PaperPort 14.5. Then read my article, PaperPort 14 in Windows 10 - A First Look. Follow the tips in there — as the article states, proper scanning drivers for W10 are very important. If all of that fails, let me know and we'll try some other troubleshooting steps. Regards, Joe
Jackie Man IT Manager
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Distinguished Expert 2019
Commented:
Try revo uninstaller to remove your current version of paperport before you install the new version.

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Commented:
I downloaded 14.5, installed patch but application still won't open. I get a "paperport has encountered a fatal error and will close" message. any suggestions?
Joe WinogradDeveloper
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Expert opinions obviously vary on this, but my opinion (and that's all it is — my opinion) is not to use any aggressive uninstaller, like Revo (or aggressive registry cleaner, like CCleaner). My experience is that they can do more harm than good. I cannot tell you how many times I've heard a user say that apps have stopped working after they ran an overly aggressive uninstaller or registry cleaner. Again, just one person's opinion. There are experts out there who swear by the likes of CCleaner for registry cleaning and Revo for uninstalling — but not here.

As mentioned in my article, PaperPort 14 - Free Upgrade to Version 14.5, Nuance has a knowledge base article about uninstallation:
Manual uninstall instructions for PaperPort 14

Notice that they recommend a standard Windows uninstall, and if that fails, they have a custom Remover Tool for PP14 that may be downloaded for free from here:
http://supportcontent.nuance.com/paperport/14/PP14Remover.zip

Regards, Joe
Joe WinogradDeveloper
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Commented:
Does it say which module encountered the fatal error? For example, it could be PPCPDFCOMbj or ppDesktopView or something else.

Author

Commented:
doesn't say which module, just PaperPort, does say a crash dump file was created but when I open with notepad is just gobble-de-gook.
LockDown32Owner
Top Expert 2016
Commented:
As a rule the first error is probably the culprit. Which error was first?
Developer
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Most Valuable Expert 2018
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OK, SSIndexer is the problem — the actual module name is SSIndexr.exe (note that the second "e" is missing...from back in the days when they had 8-character file names...that's why the name of the PaperPort module is PaprPort.exe — no "e" in Paper). The SS means SimpleSearch, which is the search engine that was built into earlier releases of PaperPort. Even though the feature is now called All-in-One Search (not SimpleSearch) in more recent releases, they kept SS in the name for the indexer.

I'm not the best person to help you with this, as I never use All-in-One Search (I do all indexing and searching with a third-party product, dtSearch). But I'll give it a try. First thing to do is look in the system tray (notification area) and see if the Index Manager is there. The icon looks like this:

Index Manager
If it's there, right-click it, select Exit, then see if PP will run. If not, there's still a chance that the indexer is croaking on the search indexes when PP tries to load. The search indexes are stored in folders called SearchVerity. My suggestion is to delete them — PP will rebuild them (my stronger suggestion is to stop using All-in-One Search, but that's a subject for another time). Those folders have the Hidden and System attributes, so you'll need to set the options in File Explorer (or whatever file manager you use) in order to see them. There may be more than one SearchFolder, depending on what folders you've exposed to the PaperPort desktop via PP's Folder Manager.

There's no easy way that I'm aware of to stop the indexer outside of PP (other than exiting the Index Manger, which was the first thing I had you try). Once you're able to open PP, you can run the Index Manager via the Tools menu, then the Search ribbon, and then you'll be able to Delete (or Deactivate) the tasks defined in the Index Manager.

If deleting the SearchVerity folders doesn't work, another idea to rename the SSIndexer module, which is located here (again, note the missing second "e"):

c:\Program Files (x86)\Nuance\PaperPort\SSIndexr.exe

Rename it from EXE to SAV so that PP doesn't find it. But I don't know if that will work — I've never tried it (you'll need Admin privilege to do the rename in c:\Program Files (x86)\). Later, of course, you can rename it back to EXE.

Regards, Joe
Joe WinogradDeveloper
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Most Valuable Expert 2018

Commented:
The selected posts have solved similar problems for many PaperPort 14/14.5 users.