Quickbooks logon very slow with network firewall set to on
Hi Experts,
I have had this the last 4 years or possibly more and I have been able to resolve with and without Quickbooks (now Reckon) support...
With the firewall on logon times are around a minute... with the firewall off under 10 seconds!!
In most cases it has been the firewall ports not quite correct or last year it was due to QBUser24 not given permission on the database folder of Quickbooks has anyone struck this for 2016 version QBUser25 which is for (2016 version).
QB Version Accounts 2016 (same for both clients)
Server 2008R2 the other client Server2012
As I spent 2 hours on the phone with support but got no where and they are out of ideas any input would be greatly appreciated as I have two clients I need to resolve for thanks in advance...
I have had this the last 4 years or possibly more and I have been able to resolve with and without Quickbooks (now Reckon) support...
With the firewall on logon times are around a minute... with the firewall off under 10 seconds!!
In most cases it has been the firewall ports not quite correct or last year it was due to QBUser24 not given permission on the database folder of Quickbooks has anyone struck this for 2016 version QBUser25 which is for (2016 version).
QB Version Accounts 2016 (same for both clients)
Server 2008R2 the other client Server2012
As I spent 2 hours on the phone with support but got no where and they are out of ideas any input would be greatly appreciated as I have two clients I need to resolve for thanks in advance...
ASKER
Great advice thanks Bill! I saw they had wireshark installed on the server but wasn't sure if that would help as I am not good on reading wireshark.
Hopefully going back on Friday I will attempt that and let you know how it goes.
Hopefully going back on Friday I will attempt that and let you know how it goes.
Worst case, just grab the trace data while you are there. You can always analyze it on your own.
What machine is hosting the data file?
What O/S is on the client?
Are there any other instances of the QuickBooks database service running on the network?
Which PC are you turning the firewall off on?
What O/S is on the client?
Are there any other instances of the QuickBooks database service running on the network?
Which PC are you turning the firewall off on?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Davis: Windows 7 for the clients, database stored on the servers,
firewall off on the server.
Lionel: Thanks I have this issue every year with them I have very frustrating I have latest updates I will work through it again asap this week some time haven't had time to go back since late last week.
cheers
firewall off on the server.
Lionel: Thanks I have this issue every year with them I have very frustrating I have latest updates I will work through it again asap this week some time haven't had time to go back since late last week.
cheers
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
If you need help analyzing the result, you can post the offending section here to get some more eyeballs on the issue.