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Unable to open Chrome on MAC - SingletonLock: Permission Denied

Hi,

I have just downloaded and tried to install Chrome on a new Macbook Pro, however when I click on the icon, it doesn't open up at all. Drilling down into what's happening I see the error of:

Stuarts-MBP:~ stuartscott$ /Applications/Google\ Chrome.app/Contents/MacOS/Google\ Chrome ; exit;
crashpad_handler: --database is required
Try 'crashpad_handler --help' for more information.
[0713/163750:ERROR:file_io.cc(30)] read: expected 8, observed 0
[0713/163750:ERROR:crash_report_database_mac.mm(91)] mkdir : No such file or directory
[4812:1295:0713/163750:ERROR:process_singleton_posix.cc(270)] Failed to create /Users/stuartscott/Library/Application Support/Google/Chrome/SingletonLock: Permission denied
[4812:1295:0713/163750:ERROR:process_singleton_posix.cc(423)] Could not open singleton lock: Permission denied
[4812:1295:0713/163750:ERROR:chrome_browser_main.cc(1432)] Failed to create a ProcessSingleton for your profile directory. This means that running multiple instances would start multiple browser processes rather than opening a new window in the existing process. Aborting now to avoid profile corruption.
logout
Saving session...
...copying shared history...
...saving history...truncating history files...
...completed.
Deleting expired sessions...none found.

Any ideas??

Many thanks,

Stu...

strung

I would suggest you delete it and download a fresh copy:

https://support.google.com/chrome/answer/7026064?hl=en&rd=1

https://www.google.com/chrome/

efrimpol

These are the steps for installation.

Download the disk image.
Open the file called "Google Chrome.dmg."
In the window that opens, find the Chrome icon . Drag it to the Applications folder. ...
Open Chrome. ...
Open Finder.
In the window's sidebar, to the right of Google Chrome, click Eject .

Vid: (you can skip to 1:45) https://www.youtube.com/watch?v=yI3BUCHD0vg

Stuart Scott

ASKER

Hi,

Thanks for your comments, however I have tried downloading a new copy several times and I have followed the installations instructions as per described but I still have the same issues.

Any other thoughts?

Cheers,

Stu...

Eoin OSullivan

It sounds like you might have user profile issue

On OSX if you look in the following folder (its in the Library folder inside your users home folder)
~/Library/Application Support/Google/Chrome

The default profile is in a folder called "Default" in the above listed folder is where the profile is stored. If multiple profiles are setup there will be other folders called Profile1, Profile2 etc.

If you've nothing of importance setup in Chrome then simply delete the entire Chrome folder in the ~/Library/Application Support/Google/ folder and restart Chrome and a clean one will be re-created.
Alternatively if you RENAME the Default folder to something else like "backupDefault' and then open Chrome it will create a new clean Default profile

Stuart Scott

ASKER

I wasn't able to access the Google folder as it's only accessible by root, could this be the problem? If so, how do I get around that?

I am a complete newbie to Mac OS!

Cheers,

Stu...

Eoin OSullivan

Stuart

There's no way that folder should be locked by root.
The ~ at the start of the URL I provided indicates that the files are INSIDE your user home folder

In the Finder .. at the top of the screen select Go and then Go to Folder
Copy and paste the precise URL into the box and press GO

~/Library/Application Support/Google/Chrome

Open in new window

It should open that folder .. if you get a permission error there is something wrong on your Mac

Report back before we start going through the options

Stuart Scott

ASKER

Hi,

Ok, that worked! The only folder I have under Chrome is a folder called 'NativeMessagingHosts' which relates to Skype. I do not see any profile folders?

Cheers,

Stu...

Eoin OSullivan

OK .. looks like there is something wrong with your Library folders

It is very unusual for files/folders inside your user home folder to be unwriteable by you!!

We can address the specific issue of the Chrome folder by setting the permissions on the folder to give you access but I'm more concerned that there is some underlying issue.

Can you open Disk Utility and run Repair Permissions or are you running OSX 10.11 where it is a bit more complicated?

Stuart Scott

ASKER

Hi,

I'm running 10.11.5

Is it possible to address this particular issue first to see if it gets around my immediate problem?

Cheers,

Stu..

ASKER CERTIFIED SOLUTION

Eoin OSullivan

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Stuart Scott

ASKER

That sorted it! Thank you very much :-) !!!

Really appreciate the help!

Cheers,

Stu...