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Outlook 2016 Freezes on the startup splash page.

Posted on 2016-07-14
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Last Modified: 2016-07-14
try to Open Outlook 2016 on a Windows 10 machine, when it was installed and activated everything seems to work fine, however in the last couple of days when trying to open it the Outlook 2016 splash screen appears and says starting and it just hangs there, it will never go into the actual mailbox.

What could be going on?

Thanks in advance!
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Question by:cmdolcet
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8 Comments
 
LVL 18

Expert Comment

by:Edward Pamias
ID: 41710689
You may have a corrupt OST. If you do not need the OST just uncheck cached exchange mode and see if it loads. Just go under account settings, highlight the email account, click change, go to more settings on the next screen, go to advanced tab, uncheck exchange mode.
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Author Comment

by:cmdolcet
ID: 41710695
I did already try that and it did the same thing.
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LVL 18

Accepted Solution

by:
Edward Pamias earned 2000 total points
ID: 41710702
Try opening outlook in safe mode. Hit the Windows Key  and the R key to bring up the run line. Type Outlook.exe /safe    It could be an add-on that is causing this.
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Author Comment

by:cmdolcet
ID: 41710719
Edward, that worked perfectly and ten I shut it down and re-opened the normal way and voila!

so my next head scratch er is what happen to cause this and why does this fix it?


Thanks!
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LVL 18

Expert Comment

by:Edward Pamias
ID: 41710723
So what you do now is go thru the add-ons that you load and add them one at a time till you find the culprit. :)

Good luck! Thanks for starting my outlook troubleshooting part of my brain. I need it for one of my customers this morning. :)
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LVL 18

Expert Comment

by:Edward Pamias
ID: 41710730
If you don't have any add-ons then I will be scratching my head. LOL! :)
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Author Comment

by:cmdolcet
ID: 41710732
Edward, where are the add-ons section in Outlook 2016?
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LVL 18

Expert Comment

by:Edward Pamias
ID: 41710737
Click file, go to options, Click Add-ins (I called them add-ons) , you will see it right above Trust Center..
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