Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Can´t open Office documents from network drives. But if i go over unc path and shared folder there is no problem

Posted on 2016-07-14
13
Medium Priority
?
65 Views
Last Modified: 2016-09-23
Hi,

we have Office 2013 and a sbs2011. A few days ago one client (Win7) started making trouble with office documents. If i try to open a document on a network drive (x:\folder\file.xlsx) by doubleclicking excel starts, closes directly and restarts with standard opening screen (new empty table or samples). Opening within excel doesn´t work too.
Word is the same.
If i copy this document on dektop i can open it without any problems. If i create a new document on network drive (rightclick-new-excel in Explorer) i can create it. But after that i cant open it.
If i put an normal textfile and open it with the editor on the network drive there is no problem.

If i don´t go to the file by the network letter, but with unc path (\\server\share\folder\file.xlsx) i can open and save like always.

In error log there are no entries about it. All is fully patched. the repair run in Office was already done. Office was already new installed. The same user can open those docs by using other workstations. On the problem-workstation i can open the docs over networkdrive by using another user.

Any idea
0
Comment
Question by:loosain
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +1
13 Comments
 
LVL 19

Expert Comment

by:Edward Pamias
ID: 41710843
I am grasping at straws here, BUT,  are the permissions ok on the network drive? Sounds like you have the ability to create but not to modify.
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 41711343
This is most likely a problem with the user's offline file cache.  Offline files are configured for the mapped drive, but when you use the UNC path the offline file service doesn't kick in.

For a desktop workstation you probably don't need Offline Files to be enabled (as opposed to a laptop where a user may want access to documents when off the network) so you can just disable Offline Files and that should resolve the problem.

Alternatively you can reset the offline file cache.  Use the FixIt wizard provided by Microsoft to do that:  https://support.microsoft.com/en-us/kb/942974
0
 
LVL 7

Expert Comment

by:mbkitmgr
ID: 41711522
could this technet article also answer your issue https://support.microsoft.com/en-us/kb/2123563
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 

Author Comment

by:loosain
ID: 41722854
We tried to deactivate offline files. After that it worked exactly one time.
After that we had the same problems again

It is not a webdav or something like this. We are trying to open office-files from a share of a local server which is in the same lan.
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 41724223
Ok, so perhaps you have configured you shares to "be available offline"?

If so, this is a separate offline cache of documents which can also cause this same behavior.
Information on how this works is here:
https://technet.microsoft.com/en-us/library/cc755136(v=ws.11).aspx

If you have configured the shares that way you need to reverse it if these computers are not in a different location than the server.
0
 

Accepted Solution

by:
loosain earned 0 total points
ID: 41756040
We found the problem after many tries. We had to delete the following folder:

C:\Users\username\AppData\Local\Microsoft\Office\15.0
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 41756877
Wait a minute... are the files being stored on OneDrive or a Network Share?  Because if it resolved by you deleting that entire folder it was because it contained the OfficeFileCache which is similar to what I had described above but for OneDrive instead of for Network Shares.

Deleting that entire folder is NOT a good idea, as it contains many other things that are necessary for Office to run properly.

Clearing that cache is documented here:  https://support.microsoft.com/en-us/kb/3038627
2
 
LVL 19

Expert Comment

by:Edward Pamias
ID: 41757021
I agree with Jefferey Kane. I think is comment is the best solution.
1

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Windows Server 2003 introduced persistent Volume Shadow Copies and made 2003 a must-do upgrade.  Since then, it's been a must-implement feature for all servers doing any kind of file sharing.
New style of hardware planning for Microsoft Exchange server.
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question