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Exchange Auto-Reply For Disabled Mailbox

We had an employee leave our office about 4 months ago. I forwarded that mailbox onto someone else since then so they could respond to the emails that he is no longer here. I checked in with her today and she said she's not getting the same amount as in the past but still does get a few emails every other week or so. If I stop the forwarding, or remove the user from our spam filter, the end-user would receive a bounce back message that the mailbox doesn't exist, correct? Is there a way I could put a more "user friendly" bounce back message that would say that person is no longer here and to contact someone else?

This is Exchange 2010. Thanks.
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itgolfer
Asked:
itgolfer
1 Solution
 
Todd NelsonSystems EngineerCommented:
Have you thought about adding a proxy (secondary email) address to an active user mailbox with the address of the person that left?  This will allow you to safely delete the mailbox without producing an NDR and deliver the mail to another contact person.
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Simon Butler (Sembee)ConsultantCommented:
To answer the specific question - the NDR cannot be modified, as it is a system message. If you remove the address then it will bounce with the standard non-existent user message.

Therefore you have two main options.

1. Leave it as it is. Remove the email address and put it on the other employee so you can drop the mailbox.
2. Take the forward OFF, and then configure an Out of Office message. You will need to clean up the mailbox frequently.

I usually get to the six month point and drop the email address and mailbox though. Anyone still emailing after that date gets the standard NDR.
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Raghu AddankiCommented:
Sembee
How about writing Hub Transport rules?

Apply rules to messages:
when a recipient's adress contains 'exemployee@abc.com'

send 'This E-mail address is no longer in use. Please contact manager@abc.com for further questions.'

Just a thought!
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Simon Butler (Sembee)ConsultantCommented:
That depends if you are doing recipient filtering.
You would need to leave the mailbox active to get past recipient filtering.
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Raghu AddankiCommented:
Simon, instead of Mailbox it can be a contact.
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mbkitmgrCommented:
Or.. you could add the old email address to the new employees mailbox and have them receive email addressed to the ex employee, perhaps with a OLK rule that flags it as an email addressed to the ex employee.
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