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Virtual PDF Printer issue with Windows 7 and higher

Posted on 2016-07-14
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Last Modified: 2016-08-22
Hi,

I am using CutePDF writer but I noticed it doesn't matter what Virtual PDF Printer is used the issue persist. I have a RTF doc dedicate to and only print to CutePDF.  This is within an application where the RTF is assigned to print to CutePDF.  All other print jobs will print the a real printer set as the default.  This use to work and then all of a sudden it stopped working.  On XP machines, it still works with no problems.  I have a feeling maybe it has something to do with a Windows update?

The other possibility is that maybe it requires that the Virtual Printer set as the default printer?

Thank you for you time!,
Joe
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Question by:DOMICO Support
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10 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 41711353
Did you update Cute PDF to the latest version?  My recall of Cute PDF is that it creates a printer driver and it may need updating.
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Author Comment

by:DOMICO Support
ID: 41711356
Hi John,

Thank you for responding.  I have the latest and greatest version of CutePDF 3.1.  The Application that I am using this on is an older application built during the XP ages.  It works like a charm on XP.  Makes me think its OS related or possibility some sort of Windows update because I got it working once before with Windows 10 and then it stopped working.

Joe
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LVL 98

Expert Comment

by:John Hurst
ID: 41711363
Can you try another PDF printer application ? Nuance has a PDF creator.
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LVL 98

Expert Comment

by:John Hurst
ID: 41711398
Also see if you have KB3159398 as this was an update that affected some printers.

https://www.reddit.com/r/sysadmin/comments/4o78yo/kb3159398_or_kb3164033_seems_to_remove_all/
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Author Comment

by:DOMICO Support
ID: 41711488
Those look like Windows 7 updates. I have Windows 10 but I can check with a WIndows 7 machine and test then let you know.

I've tried other PDF applications as well and same results.
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Author Comment

by:DOMICO Support
ID: 41711489
On windows 7 machine, after removing the updates... same results. :(
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Accepted Solution

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John Hurst earned 2000 total points (awarded by participants)
ID: 41711492
It would appear the application is too old to survive and will have to be re-written to modern standards. I am not sure what else because Windows 7 and up is continuing to receive many updates.
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Author Comment

by:DOMICO Support
ID: 41711508
I was afraid of that... and thinking along those lines.

I appreciate the time. Have a good one!

-Joe Yang
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LVL 39

Expert Comment

by:hdhondt
ID: 41754742
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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