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In Chrome, a website's hyperlinks have the url's first "http" removed and then only presents a blank page.

Posted on 2016-07-14
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Last Modified: 2016-07-20
On a webpage "http://portal.viewpoint.com/sso/aha?portal=procontractor" that I access frequently, when I click on any of the hyperlinks the "http://" is removed from the url in the address and then the resulting page is just blank. If I add the "http://" back in, I get the expected page in its entirety. This was working just fine yesterday. Any ideas why this would be happening?
I contacted the website owner and they tell me they are having no problem accessing the pages
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Question by:BobArnett
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Assisted Solution

by:Alexandre Michel
Alexandre Michel earned 500 total points
ID: 41711683
Do you have the same issue from anoyher browser (Firefox vs Chrome)?
Do you have the same issue from another computer using your loggon ID?
Do you have the same problem when using your computer but with a difference loggon ID?
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Author Comment

by:BobArnett
ID: 41712955
I have the same problem using Windows Edge.
The problem does not surface when using another computer using my credentials.
My computer runs on Windows 10 and the other computer (that has no problem) in running Windows 7.
Unfortunately, I don't have another set of credentials for that site to try.
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Author Comment

by:BobArnett
ID: 41713016
I also just tried logging on to my computer using the Administrator credentials (although my credentials are also "administrator) and to my surprise I could access the website without a hitch still using Chrome.
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Author Comment

by:BobArnett
ID: 41713282
One more clue. By coincidence, I just got an email from the owner of that website which included a link to the page that I needed to access. I clicked on it and it took me right to that page with no issues. I also note that approaching the access in this manner the link's url kept the "http" part.
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Accepted Solution

by:
BobArnett earned 0 total points
ID: 41713642
I found the problem. My anti-virus program, Kaspersky, was causing it. I found out that turning off the "Anti-Banner" setting resolved my problem. Thanks for the input.
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Author Closing Comment

by:BobArnett
ID: 41720868
I found the problem but Alexandre gave some good hints.
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