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Reset and load the configuration in Sonicwall

Posted on 2016-07-14
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How to reset the Sonicwall box and reload a configuration file ?

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Question by:AXISHK
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Diverse IT earned 500 total points
ID: 41711802
Hi AXISHK,

What is the model? I included reset for Gen5 and Gen6 devices:

Gen5

If you are unable to connect to the SonicWALL security appliance’s management interface, you can restart the SonicWALL security appliance in SafeMode. The SafeMode feature allows you to quickly recover from uncertain configuration states with a simplified management interface that includes the same settings available on the System > Settings page.

Important Note: It is highly recommended to backup your SonicWALL Settings before proceeding with the following steps.

Step 1. Connect your management station to a LAN port on the SonicWALL security appliance and configure you management workstation IP address to 192.168.168.20.

Please Note: The SonicWALL security appliance can also respond to the last configured LAN IP address in SafeMode. This is useful for the remote management recovery or hands off recovery in a data center.

Tip: You can discover the current IP address of SonicWALL appliance by running the setup tool, SetupTool can be downloaded from https://software.sonicwall.com/UtilityTools/SetupTool.exe or can be found in the SonicWALL CD under the Utilities folder.  

Step 2. Use a narrow, straight object, like a straightened paper clip or a toothpick, to press and hold the reset button on the back of the security appliance for five to ten seconds. The reset button is in a small hole next to the console port or next to the power supply, depending on your SonicWALL security appliance model.

Tip: If this procedure does not work while the power is on, turn the unit OFF and ON while holding the reset button until the Test light starts blinking (around 20sec).

The Test light starts blinking when the SonicWALL security appliance has rebooted into SafeMode.

Step 3. Connect to the SonicWALL management interface: Point the Web browser on your Workstation to 192.168.168.168. The SafeMode management interface displays.

Step 4. If you have made any configuration changes to the security appliance, make a backup copy of your current settings. Click Create Backup Settings.

Step 5. Try rebooting the SonicWALL security appliance with your current settings. Click the boot icon in the same line with Current Firmware (settings will not be erased).

Step 6. After the SonicWALL security appliance has rebooted, try to open the management interface again. If you still cannot open the management interface, use the reset button to restart the appliance in SafeMode again. In SafeMode, restart the SonicOS image with the factory default settings. Click the boot icon in the same line with the Current Firmware with Factory Default Settings.

Step 7. After the SonicWALL security appliance has rebooted, try to open the management interface again. If you are able to connect, you can recreate your configuration or try to reboot the backup settings: Restart the security appliance in SafeMode again, and click the boot icon in the same line with Current Firmware with Backup Settings.

Gen6

Note: By default the X0 interface would be in disabled state when the appliance is in SafeMode. Therefore, the MGMT port must be used to access the management UI.

Step 1.  Connect your computer to the MGMT port on the appliance and configure your computer with an IP address on the 192.168.1.0/24 subnet, such as 192.168.1.20.
Step 2.  Use a narrow, straight object, like a straightened paper clip or a toothpick, to press and hold the reset button on the security appliance for more than 20 seconds. The Test
               light starts blinking when the Dell SonicWALL security appliance has rebooted into SafeMode.
Step 3. Point the browser on your computer to 192.168.1.254. The SafeMode management interface displays.
Step 4.  Click Upload New Firmware, and then browse to the location where you saved the SonicOS firmware image, select the file, and click Upload.
Step 5.  Click the boot icon in the row for one of the following:

    Uploaded Firmware – New!
    Use this option to restart the appliance with your current configuration settings.
    Uploaded Firmware with Factory Default Settings–New!
    Use this option to restart the appliance with default configuration settings.

Step 6. In the confirmation dialog box, click OK to proceed.
Step 7. Disconnect your computer from the MGMT port, and reconfigure it to automatically obtain an IP address and DNS server address, or reset it to its normal static values.
Step 8. Connect the computer to your network or to the X0 (LAN) interface of the appliance,and point your browser to the WAN or LAN IP address of the
              Dell SonicWALL appliance.
Step 9.  After successfully booting the firmware, the login screen is displayed. If you booted with factory default settings, enter the default user name and password (admin /
              password) to access the SonicOS management interface. The default IP address of the X0 interface is 192.168.168.168.

Tip: If this procedure does not work while the power is on, turn the unit OFF and ON while holding the reset button until the Test light starts blinking (around 20sec).

Step 10. If you have made any configuration changes to the security appliance, make a backup copy of your current settings. Click Create Backup Settings.

Step 11. Try rebooting the SonicWALL security appliance with your current settings. Click the boot icon in the same line with Current Firmware (settings will not be
              erased).

Step 12. After the SonicWALL security appliance has rebooted, try to open the management interface again. If you still cannot open the management interface, use the
              reset button to restart the appliance in SafeMode again. In SafeMode, restart the SonicOS image with the factory default settings. Click the boot icon in the
              same line with the Current Firmware with Factory Default Settings.

Step 13. After the SonicWALL security appliance has rebooted, try to open the management interface again. If you are able to connect, you can recreate your
             configuration or try to reboot the backup settings: Restart the security appliance in SafeMode again, and click the boot icon in the same line with Current
             Firmware with Backup Settings.
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Author Comment

by:AXISHK
ID: 41711872
The model is TZ 200.   Thx
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Expert Comment

by:Diverse IT
ID: 41711878
OK then you'd follow the first set of instructions for Gen5!
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Author Comment

by:AXISHK
ID: 41711886
Can u forward the orginal link for my reference ? I can't see the image...

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Expert Comment

by:Diverse IT
ID: 41711894
There are no images. I was going to include them but don't have time now. Do you have questions about those two images I was going to post? It is super simple. I was going to include a picture of the Management port on the back of the device and the lights flashing...that is all. :)
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Author Comment

by:AXISHK
ID: 41711897
Thx.
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Expert Comment

by:Diverse IT
ID: 41711898
My pleasure! Cheers.
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