Solved

Missing Folder in OutLook

Posted on 2016-07-15
3
69 Views
Last Modified: 2016-07-30
My company is using Exchange Server 2010 Sp2,Server 2008 R2, clients using outlook 2010 (office 2010 sp2), Windows 7 SP1, certain employees are reporting their folder are missing.
example Inbox ->FSD->: Underneath FSD there are approximately 350 folders. None the client has more than 400 folders (folders and subfolders). Have you heard this type of problem and is there a solution.
0
Comment
Question by:jamesbondky
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 95

Accepted Solution

by:
John Hurst earned 250 total points
ID: 41712882
People love to use drag and drop regardless of potential screw ups.

Ask the user to expand all folders (including Deleted and Junk) and look for their folders.

Outlook AND Exchange do not delete folders on their own. We do it.
0
 
LVL 3

Assisted Solution

by:Exchange User
Exchange User earned 250 total points
ID: 41712971
Agree with John Hurst. That is one of the reason.

But sometimes, Outlooks in cache mode start acting a bit strange, so what you can do, make that user logon to another machine and put Outlook in online mode and see if you can see the folder. If you can see it in online mode and not in cache mode, then it is something to do with the Outlook profile.

If they really have deleted the folder, then they appear in the Deleted Items folder ( you will see that you will be able to expand the Deleted Items folder) so you can simply restore. Even if they deleted it from there, then restore from the backups.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41736065
@jamesbondky - Thank you and I was happy to assist.
0

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question