I have a not-extremely-computer-sav
vy friend who upgraded to Windows 10 a couple of months ago, and things were going fine. She said that last week she started having what sounds almost like a BSOD, but it occurs on boot.
ED Blue Screen Errors (0x00000032)
It won't boot to windows, but it seems it's making it past the BIOS. I don't know whether it's a virus, but she says she hasn't installed anything recently.
From this site: (http://www.solvusoft.com/en/errors/blue-screen-errors/microsoft-corporation/windows-operating-system/bug-check-0x32-phase1-initialization-failed/
) I saw several steps, but I'm confused how to do these with Win 10.
1) I don't have Windows 10 so I can't create a rescue disk, and have never dealt with this
2) She downloaded Win 10 (like most) so she doesn't have a disk
3) She has an HP Pavillion 23 that is 3 yrs old and no longer under warranty
She lives a fair distance from me, so hopping over there isn't easy. Still I'm going over with my laptop (win 8) so I'll have internet access.
From the searches I've done, most of the recommendations seem rather old. <DELETED> Boot CD doesn't seem to have been updated for 5 years, so no Win 10. I've never used UBCD, but apparently it requires a windows disk.
How should I go about fixing this Win10 install ... without trashing her system!