Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Citrix receiver on windows 7

Posted on 2016-07-15
Medium Priority
Last Modified: 2016-07-21
Well I have installed citrix receiver on windows 7, I open up citrix receiver it prompts me to enter email address or server address, I type server ip address the click Next, a message will popup saying "Your account cannot be added using this server address, Make sure you entered it correctly. you may need to enter your email address instead"

I am sure I entered the IP address of Xendesktop (Xenapp 6.5) server correctly,

Question by:dns01
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2

Author Comment

ID: 41713360
regedit configured already.
AllowAddStore value to A
AllowSavePwd value to A

Interesting it this conputer last 5 months no problem with login server on Receiver. after some win7 security updates installed ,then it hapend
Now i donot know where is the problem
LVL 24

Expert Comment

by:Dirk Kotte
ID: 41714554
you get this error with one system only?
try to open URL http://ipserverxenapp/Citrix/PNAgent/config.xml within browser, you should see the XML-file.
try do disable all proxy settings, outo-proxy-search also.

Author Comment

ID: 41714630
yes only one windows 7 client has this problem
Learn Veeam advantages over legacy backup

Every day, more and more legacy backup customers switch to Veeam. Technologies designed for the client-server era cannot restore any IT service running in the hybrid cloud within seconds. Learn top Veeam advantages over legacy backup and get Veeam for the price of your renewal


Author Comment

ID: 41714631
i cant open URL ,gives error message

Author Comment

ID: 41714633
i can open url and see xml file from my computer but not from that client pc

try do disable all proxy settings, outo-proxy-search also.---HOW ?
LVL 25

Expert Comment

ID: 41714915
Ok.. if you can't see the XML from that client machine, then something else is going on that is not Citrix related..

1. Do you have a website available on the WI or StoreFront server?
2. If you do, can you see it from that machine?  If you don't, please set one up and verify you can or cannot see it.
2. Which are you using? WI or StoreFront? and what version?
3. I'd also try backing out the security fixes one by one, until you can get it to work..


Author Comment

ID: 41714999
i am very new on citrix .How can i find out WI or StoreFront.
I just realezed that this win 7 client cant open other web seites too.

example : i can open that side on my computer:

on that windows 7 client comes out:

The following error was encountered while trying to retrieve the URL: 

ICAP protocol error.

The system returned: [No Error]

This means that some aspect of the ICAP communication failed.

Some possible problems are:

•The ICAP server is not reachable.

•An Illegal response was received from the ICAP server.

LVL 25

Accepted Solution

Coralon earned 2000 total points
ID: 41716088
Ok.. that's your proxy server throwing an error at you.. it won't be a Citrix thing.. this is purely a networking issue.

Talk to your networking department, they should be able to help you with this.


Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenDesktop, gold image, VMware, vSphere.
#Citrix #Citrix Policies #XenDesktop #VDI #POC #Citrix Univeral Printer Driver #Citrix UPD
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question