HP 2605 printer issues

So I have an issue with my networked HP 2605DN Color printer. When I print any test pages from the print server it comes out blank. If I try to print from a client it gives a hpmsn186.dll has stopped working error and then prints a blank page or just a header or footer.

This obviously tells me it is a printer driver issue.

 But I have tried both the PCL5 and PCL6 universal print driver and the same thing happens. On HP's site the UPD drivers are the only drivers available.

I updated the firmware on the printer,

I have cleared the print drivers out of the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64), and the Spool folder (C:\Windows\System32\spool\drivers) and reloaded the drivers but the same thing happens. Even if I map the printer locally  on a workstation with the drivers from HP's site, I still get the same thing which is a blank page.

I am have searched Google and now am running out of ideas. Can I just say I HATE Universal print drivers. They are awful!

Any help is appreciated.
Matt DeVernaCIOAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Matt DeVernaCIOAuthor Commented:
So I fixed the  hpmsn186.dll has stopped working error on the local workstation, but it still prints blank pages. I think I have ruled out anything being wrong with the print server because even if I just install the printer locally on a workstation it still just prints blank documents. I have tried UPD PS, UPD PCL6, and UPD PCL 5. all yield blank pages. I am out of ideas at this point.
JohnBusiness Consultant (Owner)Commented:
The HP Support page here


has drivers for Windows 7 up to Windows 10. Download and save the appropriate driver.

On a test machine or the problem machine, remove the printer, uninstall any bits in Programs and Features, then go to Printer Server Properties in Devices and Printers, Driver tab and delete the driver for this printer.

Restart the computer, install the driver package from the download above and test the printer.

This normally works for me.
Can you print out status and diagnostics pages from the printer directly via it's panel, or when you are connected to it via your web-browser and logged on to it's maintenance pages?
Active Protection takes the fight to cryptojacking

While there were several headline-grabbing ransomware attacks during in 2017, another big threat started appearing at the same time that didn’t get the same coverage – illicit cryptomining.

Matt DeVernaCIOAuthor Commented:
Hi John,

I have tried your suggestion when I was doing my troubleshooting. I did exactly what you suggested. HP's site only has UPD drivers for Windows 7 x64. I removed all the drivers on my workstation and just tried to install locally to narrow it down being a client issue with the drivers or the print server. The same thing occurs on both. Only blank pages come out.
Matt DeVernaCIOAuthor Commented:
Hi Rindi,

I just printed a couple config pages from the reports menu on the printer itself. The color prints out but the black does not show up on the page. We had just replaced the black toner so I am thinking this might be contributing. I am going to see if I can replace the toner and see if that clears things up. I will report back when I tested.
JohnBusiness Consultant (Owner)Commented:
See if you can contact HP Support, If the Windows 10 drivers on the page above will not work for you, the printer may need to be replaced with a Windows 10 compatible printer.
Matt DeVernaCIOAuthor Commented:
Hi John,

I am not sure I am understanding. We do not have any Windows 10 computers. We only have Windows 7 so I am not sure how Windows 10 drivers would be more compatible.
New Toner cartridges often have a plastic foil you have to pull out before you can print.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
My apologies - I went back and read, and yes, I see you have Windows 7. The page I posted had up to Windows 10.

So you are saying the Windows 7 drivers from that page do not work?
Matt DeVernaCIOAuthor Commented:
Hi Rindi,

You were absolutely right! Ha one of my techs put this new toner cartridge in and I guess did not pull the tab out. He will be getting a scolding from me when he gets in. Embarrassing!!!! But thank you for the tip. Made me waste time troubleshooting

As for the printer driver part, in case anyone else comes across this. I fixed that myself by clearing the drivers out of the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64), restarting the print spooler  and removing any drivers in C:\Windows\System32\spool\drivers\x64. Then I just reloaded the printers from the print server.  I am using the Windows 7 UPD PCL6 driver. Thanks for your help guys.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.