This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.
HP 2605 printer issues
So I have an issue with my networked HP 2605DN Color printer. When I print any test pages from the print server it comes out blank. If I try to print from a client it gives a hpmsn186.dll has stopped working error and then prints a blank page or just a header or footer.
This obviously tells me it is a printer driver issue.
But I have tried both the PCL5 and PCL6 universal print driver and the same thing happens. On HP's site the UPD drivers are the only drivers available.
I updated the firmware on the printer,
I have cleared the print drivers out of the registry (HKEY_LOCAL_MACHINE\SYSTEM
I am have searched Google and now am running out of ideas. Can I just say I HATE Universal print drivers. They are awful!
Any help is appreciated.
This obviously tells me it is a printer driver issue.
But I have tried both the PCL5 and PCL6 universal print driver and the same thing happens. On HP's site the UPD drivers are the only drivers available.
I updated the firmware on the printer,
I have cleared the print drivers out of the registry (HKEY_LOCAL_MACHINE\SYSTEM
I am have searched Google and now am running out of ideas. Can I just say I HATE Universal print drivers. They are awful!
Any help is appreciated.
Do more with
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
So I fixed the hpmsn186.dll has stopped working error on the local workstation, but it still prints blank pages. I think I have ruled out anything being wrong with the print server because even if I just install the printer locally on a workstation it still just prints blank documents. I have tried UPD PS, UPD PCL6, and UPD PCL 5. all yield blank pages. I am out of ideas at this point.
The HP Support page here
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=1140731
has drivers for Windows 7 up to Windows 10. Download and save the appropriate driver.
On a test machine or the problem machine, remove the printer, uninstall any bits in Programs and Features, then go to Printer Server Properties in Devices and Printers, Driver tab and delete the driver for this printer.
Restart the computer, install the driver package from the download above and test the printer.
This normally works for me.
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=1140731
has drivers for Windows 7 up to Windows 10. Download and save the appropriate driver.
On a test machine or the problem machine, remove the printer, uninstall any bits in Programs and Features, then go to Printer Server Properties in Devices and Printers, Driver tab and delete the driver for this printer.
Restart the computer, install the driver package from the download above and test the printer.
This normally works for me.
Can you print out status and diagnostics pages from the printer directly via it's panel, or when you are connected to it via your web-browser and logged on to it's maintenance pages?
Hi John,
I have tried your suggestion when I was doing my troubleshooting. I did exactly what you suggested. HP's site only has UPD drivers for Windows 7 x64. I removed all the drivers on my workstation and just tried to install locally to narrow it down being a client issue with the drivers or the print server. The same thing occurs on both. Only blank pages come out.
I have tried your suggestion when I was doing my troubleshooting. I did exactly what you suggested. HP's site only has UPD drivers for Windows 7 x64. I removed all the drivers on my workstation and just tried to install locally to narrow it down being a client issue with the drivers or the print server. The same thing occurs on both. Only blank pages come out.
Hi Rindi,
I just printed a couple config pages from the reports menu on the printer itself. The color prints out but the black does not show up on the page. We had just replaced the black toner so I am thinking this might be contributing. I am going to see if I can replace the toner and see if that clears things up. I will report back when I tested.
I just printed a couple config pages from the reports menu on the printer itself. The color prints out but the black does not show up on the page. We had just replaced the black toner so I am thinking this might be contributing. I am going to see if I can replace the toner and see if that clears things up. I will report back when I tested.
See if you can contact HP Support, If the Windows 10 drivers on the page above will not work for you, the printer may need to be replaced with a Windows 10 compatible printer.
Hi John,
I am not sure I am understanding. We do not have any Windows 10 computers. We only have Windows 7 so I am not sure how Windows 10 drivers would be more compatible.
I am not sure I am understanding. We do not have any Windows 10 computers. We only have Windows 7 so I am not sure how Windows 10 drivers would be more compatible.
My apologies - I went back and read, and yes, I see you have Windows 7. The page I posted had up to Windows 10.
So you are saying the Windows 7 drivers from that page do not work?
So you are saying the Windows 7 drivers from that page do not work?
Hi Rindi,
You were absolutely right! Ha one of my techs put this new toner cartridge in and I guess did not pull the tab out. He will be getting a scolding from me when he gets in. Embarrassing!!!! But thank you for the tip. Made me waste time troubleshooting
As for the printer driver part, in case anyone else comes across this. I fixed that myself by clearing the drivers out of the registry (HKEY_LOCAL_MACHINE\SYSTEM
You were absolutely right! Ha one of my techs put this new toner cartridge in and I guess did not pull the tab out. He will be getting a scolding from me when he gets in. Embarrassing!!!! But thank you for the tip. Made me waste time troubleshooting
As for the printer driver part, in case anyone else comes across this. I fixed that myself by clearing the drivers out of the registry (HKEY_LOCAL_MACHINE\SYSTEM
Premium Content
You need an Expert Office subscription to comment.Start Free Trial