Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.
Solved
HP 2605 printer issues
Posted on 2016-07-15
So I have an issue with my networked HP 2605DN Color printer. When I print any test pages from the print server it comes out blank. If I try to print from a client it gives a hpmsn186.dll has stopped working error and then prints a blank page or just a header or footer.
This obviously tells me it is a printer driver issue.
But I have tried both the PCL5 and PCL6 universal print driver and the same thing happens. On HP's site the UPD drivers are the only drivers available.
I updated the firmware on the printer,
I have cleared the print drivers out of the registry (HKEY_LOCAL_MACHINE\SYSTEM
I am have searched Google and now am running out of ideas. Can I just say I HATE Universal print drivers. They are awful!
Any help is appreciated.
This obviously tells me it is a printer driver issue.
But I have tried both the PCL5 and PCL6 universal print driver and the same thing happens. On HP's site the UPD drivers are the only drivers available.
I updated the firmware on the printer,
I have cleared the print drivers out of the registry (HKEY_LOCAL_MACHINE\SYSTEM
I am have searched Google and now am running out of ideas. Can I just say I HATE Universal print drivers. They are awful!
Any help is appreciated.
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
-
5
3
2
10 Comments
So I fixed the hpmsn186.dll has stopped working error on the local workstation, but it still prints blank pages. I think I have ruled out anything being wrong with the print server because even if I just install the printer locally on a workstation it still just prints blank documents. I have tried UPD PS, UPD PCL6, and UPD PCL 5. all yield blank pages. I am out of ideas at this point.
Active today
The HP Support page here
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=1140731
has drivers for Windows 7 up to Windows 10. Download and save the appropriate driver.
On a test machine or the problem machine, remove the printer, uninstall any bits in Programs and Features, then go to Printer Server Properties in Devices and Printers, Driver tab and delete the driver for this printer.
Restart the computer, install the driver package from the download above and test the printer.
This normally works for me.
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=1140731
has drivers for Windows 7 up to Windows 10. Download and save the appropriate driver.
On a test machine or the problem machine, remove the printer, uninstall any bits in Programs and Features, then go to Printer Server Properties in Devices and Printers, Driver tab and delete the driver for this printer.
Restart the computer, install the driver package from the download above and test the printer.
This normally works for me.
Can you print out status and diagnostics pages from the printer directly via it's panel, or when you are connected to it via your web-browser and logged on to it's maintenance pages?
Hi John,
I have tried your suggestion when I was doing my troubleshooting. I did exactly what you suggested. HP's site only has UPD drivers for Windows 7 x64. I removed all the drivers on my workstation and just tried to install locally to narrow it down being a client issue with the drivers or the print server. The same thing occurs on both. Only blank pages come out.
I have tried your suggestion when I was doing my troubleshooting. I did exactly what you suggested. HP's site only has UPD drivers for Windows 7 x64. I removed all the drivers on my workstation and just tried to install locally to narrow it down being a client issue with the drivers or the print server. The same thing occurs on both. Only blank pages come out.
Hi Rindi,
I just printed a couple config pages from the reports menu on the printer itself. The color prints out but the black does not show up on the page. We had just replaced the black toner so I am thinking this might be contributing. I am going to see if I can replace the toner and see if that clears things up. I will report back when I tested.
I just printed a couple config pages from the reports menu on the printer itself. The color prints out but the black does not show up on the page. We had just replaced the black toner so I am thinking this might be contributing. I am going to see if I can replace the toner and see if that clears things up. I will report back when I tested.
Active today
See if you can contact HP Support, If the Windows 10 drivers on the page above will not work for you, the printer may need to be replaced with a Windows 10 compatible printer.
Hi John,
I am not sure I am understanding. We do not have any Windows 10 computers. We only have Windows 7 so I am not sure how Windows 10 drivers would be more compatible.
I am not sure I am understanding. We do not have any Windows 10 computers. We only have Windows 7 so I am not sure how Windows 10 drivers would be more compatible.
Active today
My apologies - I went back and read, and yes, I see you have Windows 7. The page I posted had up to Windows 10.
So you are saying the Windows 7 drivers from that page do not work?
So you are saying the Windows 7 drivers from that page do not work?
Hi Rindi,
You were absolutely right! Ha one of my techs put this new toner cartridge in and I guess did not pull the tab out. He will be getting a scolding from me when he gets in. Embarrassing!!!! But thank you for the tip. Made me waste time troubleshooting
As for the printer driver part, in case anyone else comes across this. I fixed that myself by clearing the drivers out of the registry (HKEY_LOCAL_MACHINE\SYSTEM
You were absolutely right! Ha one of my techs put this new toner cartridge in and I guess did not pull the tab out. He will be getting a scolding from me when he gets in. Embarrassing!!!! But thank you for the tip. Made me waste time troubleshooting
As for the printer driver part, in case anyone else comes across this. I fixed that myself by clearing the drivers out of the registry (HKEY_LOCAL_MACHINE\SYSTEM
Featured Post
ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.
One of a set of tools we're offering as a way to say thank you for being a part of the community.
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
For anyone that has accidentally used newSID with Server 2008 R2 (like I did) and hasn't been able to get the server running again because you were unlucky (as I was) and had no backups - I was able to get things working by doing a Registry Hive rec…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface.
This will be demonstrated using Windows 7 operating system.
This Micro Tutorial hows how you can integrate Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease.
The following video show how to bind OSX Mavericks to …
Suggested Courses
Course of the Month12 days, 20 hours left to enroll
650 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.