troubleshooting Question

HP 2605 printer issues

Avatar of Matt DeVerna
Matt DeVernaFlag for United States of America asked on
Printers and ScannersWindows Server 2008Windows 7
10 Comments2 Solutions638 ViewsLast Modified:
So I have an issue with my networked HP 2605DN Color printer. When I print any test pages from the print server it comes out blank. If I try to print from a client it gives a hpmsn186.dll has stopped working error and then prints a blank page or just a header or footer.

This obviously tells me it is a printer driver issue.

 But I have tried both the PCL5 and PCL6 universal print driver and the same thing happens. On HP's site the UPD drivers are the only drivers available.

I updated the firmware on the printer,

I have cleared the print drivers out of the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64), and the Spool folder (C:\Windows\System32\spool\drivers) and reloaded the drivers but the same thing happens. Even if I map the printer locally  on a workstation with the drivers from HP's site, I still get the same thing which is a blank page.

I am have searched Google and now am running out of ideas. Can I just say I HATE Universal print drivers. They are awful!

Any help is appreciated.
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