Solved

MS Office 2013 Excel hangs repeatidly and error 'Not Responding'

Posted on 2016-07-15
6
73 Views
Last Modified: 2016-07-18
I have a problem with MS Office Excel 2013 hanging repeatedly on a customers computer. Error is 'Not Responding'. Moving the cursor around and entering data and clicking on different cells causes the spreadsheet to freeze and error message appears at top of sheet. It will release eventually but then happen again when I move the cursor around the sheet. It makes Excel unusable. Word and Outlook are fine.

I have tried the following to fix;

1. Checked Office and Windows updates and they are up to date,
2. Tried Excel Safe mode and it appears to be ok in safe mode.
3. Checked Add-Ins and no Add-Ins are active,
4. Ran Office 'Repair' but still same,
5. Uninstalled and reinstalled Office but still same,
6. Called MS chat and the technician connected remotely and uninstalled Office and reinstalled twice, same problem,
7. Disabled Hardware Graphics Acceleration but still have problem.

I need some more ideas to fix so I can go back and fix it.
0
Comment
Question by:Grant Dunsmore
  • 2
  • 2
6 Comments
 
LVL 94

Accepted Solution

by:
John Hurst earned 500 total points
ID: 41714526
On the problem computer, set up a new, test, Windows User Profile (Account). Log into the new Windows Account and test Excel. The Windows profile could be damaged.
1
 
LVL 30

Expert Comment

by:Subodh Tiwari (Neeraj)
ID: 41714538
Point noted John. :)
0
 

Author Comment

by:Grant Dunsmore
ID: 41714691
Thank you John I will create a new profile Monday morning as soon as I can access the customer's PC.
0
 

Author Comment

by:Grant Dunsmore
ID: 41717615
Created new profile and Excel is working fine. Thanks for your help.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 41717668
You are very welcome and I am glad the issue is fixed.
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
Using Word 2013, I was experiencing some incredible lag when typing.  Here's what worked for me....
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question