Michael Belletty
asked on
Windows 7 restart to install updates issue
I have a clients laptop that is stuck in an updates issue/loop. Every time the computer is started it comes up saying restart the computer to install important updates.
I have removed everything in the software distribution folder. Turned off the windows update service then restarted and this message still comes up. We cannot install anymore updates or even upgrade to Windows 10.
I have also restored to a previous restore point but the same thing still happens. It does not matter how much re restart the computer it will not resolve.
Apart from reinstalling the OS any other suggestions?
I have removed everything in the software distribution folder. Turned off the windows update service then restarted and this message still comes up. We cannot install anymore updates or even upgrade to Windows 10.
I have also restored to a previous restore point but the same thing still happens. It does not matter how much re restart the computer it will not resolve.
Apart from reinstalling the OS any other suggestions?
Last Comment
i have fixed some pc's by uninstalling 3-4 latest updates, the reinstall them
ASKER
John: tried that no change
ASKER
Nobus since i restored to a previous point in time now when i list installed updates nothing shows up
Did you try to install the Convenience rollup update?
http://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB3125574
http://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB3125574
Since you want to upgrade to Windows 10 anyway, just try downloading the Windows 10 iso from the m$ site, extract it's contents to a folder on the HD, then run the setup.exe. See if the upgrade works. Windows 10 probably won't care if updates for Windows 7 failed or not.
If that doesn't work, install Windows 10 by booting from the DVD you made from the iso (or from the USB stick you created from it). Then do a clean installation of Windows 10. You will just need the Windows 7 Product key. After this type of installation re-install any 3rd party software you need and restore data from your backups.
If that doesn't work, install Windows 10 by booting from the DVD you made from the iso (or from the USB stick you created from it). Then do a clean installation of Windows 10. You will just need the Windows 7 Product key. After this type of installation re-install any 3rd party software you need and restore data from your backups.
if you want to look into it further - you could roll back the system restore; then check the updates
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Windows 7
Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.
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If not, try turning Updates to Automatic and see if the bad behaviour comes back.