Server 2008 R2 - keyboard and mouse will not respond at logon screen
Posted on 2016-07-17
Dell Poweredge T320 with Windows server 2008 r2 was running find. Installed Microsoft updates and rebooted and now keyboard and mouse will not respond at logon screen. This is the domain controller for the office. This is a RAID 5 configuration and I have checked and the RAID is recognized and working properly.
There are only USB ports - no PS/2.
I can ping the server from a workstation using IP address but not with UNC name.
I cannot RDP into the server using either the IP or UNC name.
At the login screen there is intermittently lots of activity on the hard drive lights.
During boot up the KB and mouse are active and the lights on KB and LED light on mouse are lit.
I have tried:
1) different KB and Mouse but same results
2) have tried booting into safe mode but same results
3) have tried booting last known good but same results
4)have tired adding second KB and mouse to front USB ports but same results.
5)I have looked at the BIOS and the USB ports are all activated and I can use the KB and mouse normally when in BIOS.
I have a nightly windows server backup on external USB drive but I do not think that the drive will be recognized. I guess I could install a fresh copy of the OS and if it sees the USB devices then do a restore from that. However I would like to know if there is some other way to get this to work and most curiously what caused it to happen.
Any help would be appreciated.