outlook 2007

User is unable to forward attachments in outlook 2007
adimar54Asked:
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Scott CConnect With a Mentor Senior Systems EnginerCommented:
Thanks.

Ok.  Have the user log onto another computer, create a new Outlook profile and test.

If it works, it's probably with his profile or something in his Windows profile.

I would guess Outlook profile corruption.  Deleting the Outlook profile will remove any corruption, local rules, .OST, etc.

As an additional test, have the user log in through OWA and try it.

If that works, then it definitely isn't in his account but on his profile or machine.

OWA works by connecting directly to the DataStore, bypassing the local computer.
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Benjamin VoglarIT ProCommented:
Which OS? IMAP, POP3 or Exchange?
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adimar54Author Commented:
windows 7  Exchange 2008
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Scott CSenior Systems EnginerCommented:
Any attachments?  Try a .txt file.

Do they get any error messages?

Check rules....personal and transport.

Have they ever been able to forward attachments?

What if they create a new email message...are they able to SEND an attachment.


We are going to need more details to be able to help you.
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Scott CSenior Systems EnginerCommented:
Which version of Exchange?

There is no such thing as Exchange 2008.

It's either 2007/2010/2013/2016.
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Benjamin VoglarIT ProCommented:
Close Outlook.

Delete OST file and start Outlook.
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adimar54Author Commented:
Any attachment .  Operation failed.  As a test I had the user forward me a PDF and it came thru so it 's somewhat random.
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adimar54Author Commented:
sorry exchange 2010, 2008 server
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adimar54Author Commented:
Thanks will do
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adimar54Author Commented:
Thank You,   just redid the profile on the machine everything worked great.  The OWA was a great test
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adimar54Author Commented:
Thanks for your help I just redid the profile
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