Solved

outlook 2007

Posted on 2016-07-18
12
20 Views
Last Modified: 2016-09-27
User is unable to forward attachments in outlook 2007
0
Comment
Question by:adimar54
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 3
  • 2
12 Comments
 
LVL 12

Expert Comment

by:Benjamin Voglar
ID: 41717139
Which OS? IMAP, POP3 or Exchange?
0
 

Author Comment

by:adimar54
ID: 41717140
windows 7  Exchange 2008
0
 
LVL 30

Expert Comment

by:Scott C
ID: 41717143
Any attachments?  Try a .txt file.

Do they get any error messages?

Check rules....personal and transport.

Have they ever been able to forward attachments?

What if they create a new email message...are they able to SEND an attachment.


We are going to need more details to be able to help you.
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
LVL 30

Expert Comment

by:Scott C
ID: 41717144
Which version of Exchange?

There is no such thing as Exchange 2008.

It's either 2007/2010/2013/2016.
0
 
LVL 12

Expert Comment

by:Benjamin Voglar
ID: 41717148
Close Outlook.

Delete OST file and start Outlook.
0
 

Author Comment

by:adimar54
ID: 41717150
Any attachment .  Operation failed.  As a test I had the user forward me a PDF and it came thru so it 's somewhat random.
0
 

Author Comment

by:adimar54
ID: 41717156
sorry exchange 2010, 2008 server
0
 
LVL 30

Accepted Solution

by:
Scott C earned 500 total points
ID: 41717175
Thanks.

Ok.  Have the user log onto another computer, create a new Outlook profile and test.

If it works, it's probably with his profile or something in his Windows profile.

I would guess Outlook profile corruption.  Deleting the Outlook profile will remove any corruption, local rules, .OST, etc.

As an additional test, have the user log in through OWA and try it.

If that works, then it definitely isn't in his account but on his profile or machine.

OWA works by connecting directly to the DataStore, bypassing the local computer.
1
 

Author Comment

by:adimar54
ID: 41717191
Thanks will do
0
 

Author Comment

by:adimar54
ID: 41721060
Thank You,   just redid the profile on the machine everything worked great.  The OWA was a great test
0
 

Author Comment

by:adimar54
ID: 41721062
Thanks for your help I just redid the profile
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question