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Error Message When Launching Citrix Apps

Posted on 2016-07-18
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Last Modified: 2016-07-20
I have a user with an issue where they get an error message, "This action is only valid for products that are currently installed" every time they go to launch a Citrix app through our Citrix web interface. See attached error message. I have deleted the contents of the Temporary Internet Files folder. I have re-installed Citrix Receiver.
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Question by:Jonathan DiVincenzo
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7 Comments
 
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Expert Comment

by:renazonse
ID: 41717299
Have you tried recreating the app in the Citrix console? Do the applications launch properly from a desktop on the Citrix servers? Assuming this is and Office application? If this is StoreFront try removing the app from the StoreFront desktop and re-adding it. Otherwise, try to recreate the app in Citrix and see if the new application launches - first verify it actually launches from the server side because this is not a Citrix error it's a Microsoft error.
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Author Comment

by:Jonathan DiVincenzo
ID: 41717303
The applications launch fine for all other users . This issue is isolated to one user so I strongly feel this issue is occurring on the user's local computer
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Accepted Solution

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renazonse earned 500 total points
ID: 41717338
Gotcha - my fault that I missed the single user issue. This could be the StoreFront bad shortcut issue I mentioned if that's what you're using. That message is a Microsoft message that points to a corrupt shortcut. Or, if the ica files downloaded by the client are set to open with the incorrect application it may generate this error.
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Assisted Solution

by:Jonathan DiVincenzo
Jonathan DiVincenzo earned 0 total points
ID: 41717598
Your last post steered me in the right direction. The user was not using Citrix Connection Manager as the default app for ICA files. I set wfcrun32.exe as the default program and now it works.
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Author Comment

by:Jonathan DiVincenzo
ID: 41717887
I've requested that this question be closed as follows:

Accepted answer: 0 points for Jonathan DiVincenzo's comment #a41717598
Assisted answer: 500 points for renazonse's comment #a41717338

for the following reason:

I set the default application to the right application which resolved my issue
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LVL 30

Expert Comment

by:renazonse
ID: 41717888
My suggestion: "Or, if the ica files downloaded by the client are set to open with the incorrect application it may generate this error."

End solution: "Your last post steered me in the right direction. The user was not using Citrix Connection Manager as the default app for ICA files."

The problem was clearly resolved based on my suggestion.
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Author Comment

by:Jonathan DiVincenzo
ID: 41719275
Ok that's fine. I will set yours as the best solution. Sorry, I'm not entirely familiar with the solution selection here.  :)
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