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Office 365 Tenant to Tenant Migration - Office 2013/2016 Apps

Posted on 2016-07-18
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Hi folks

Over the weekend I migrated a client from one Office 365 Tenant (E3 Plans) to another Office 365 Tenant. Used MigrationWiz and all gone well.

Today, we have deleted the accounts from the old Tenant and as expected users are now getting
1.pngNow, I know why this has come up. The license the user had was linked to their old tenant account - Fine.So, click on the Re-Activate button and it takes us to the Office 365 portal. Log in as the user and it gives the standard download office page. Click on the version use has (2013 or 2016) download, run the installer and get an Office 365 message pop up (from the installer) stating 'Opps, something went wrong'. The error code for this takes you to a page that asks you to reinstall Office.

We have also tried running the Quick Repair but that doest help.

We have also tried logging out of the Office Account in the apps but that doesn't help.

Any one have a simple way of activating the existing copy of Office against the new tenant?

thanks
Mark
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Question by:Mark Galvin
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Vasil Michev (MVP) earned 2000 total points
ID: 41717438
Remove the old license key via ospp.vbs. pretty much what's described at step 4 here: https://support.microsoft.com/en-us/kb/2745026
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by:Mark Galvin
ID: 41717443
Small update.

Found this https://jaapwesselius.com/2014/11/12/weve-run-into-a-problem-with-your-office-365-subscription/

On a computer with Office 2016. Results were:
C:\Program Files\Microsoft Office\Office16>Cscript ospp.vbs /dstatus
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

---Processing--------------------------
---------------------------------------
PRODUCT ID: 00202-50542-48365-AA252
SKU ID: 149dbce7-a48e-44db-8364-a53386cd4580
LICENSE NAME: Office 16, Office16O365ProPlusR_Subscription1 edition
LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel
BETA EXPIRATION: 01/01/1601
LICENSE STATUS:  ---LICENSED---
ERROR CODE: 0x4004FC04 (for information purposes only as the status is licensed)

ERROR DESCRIPTION: The Software Licensing Service reported that the application
is running within the timebased validity period.
REMAINING GRACE: 32 days  (46080 minute(s) before expiring)
Last 5 characters of installed product key: BG7KC
---------------------------------------
---------------------------------------
---Exiting-----------------------------

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Ran the unpkey part, then rebooted the computer, Once I launch Word but it doesn't ask me to activate.

Waiting to find a user with 2013 that I can test this on.

Will update when I go.
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Author Comment

by:Mark Galvin
ID: 41717453
Vasil - Pretty much what I tried. That Article taslk about Office 2013 only though?
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Author Closing Comment

by:Mark Galvin
ID: 41717468
OK. Went back to it. I have checked the PC that I tried the above on and according to the portal it has activated it against the account.

Thanks
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