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keyboard not producing correct character

Last Modified: 2016-07-19

I have a laptop, Windows 10,  which is suddenly behaving very strangely, the user does not believe she has done anything to break it.

basically, there are several keys on the laptop keyboard which don't behave correctly. an example is the SHIFT key produces the zx characters, the number 2 produces two characters and quite a few more strange things.

the on screen keyboard works fine as does an external USB keyboard.

any thoughts?
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