asked on 7/18/2016

keyboard not producing correct character

Hi,

I have a laptop, Windows 10, which is suddenly behaving very strangely, the user does not believe she has done anything to break it.

basically, there are several keys on the laptop keyboard which don't behave correctly. an example is the SHIFT key produces the zx characters, the number 2 produces two characters and quite a few more strange things.

the on screen keyboard works fine as does an external USB keyboard.

any thoughts?
TIA
Gareth

Desktops Hardware Laptops Notebooks

Last Comment

Scott C

7/19/2016

ASKER CERTIFIED SOLUTION

Obaid ur Rehman

7/18/2016

THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

SOLUTION

rindi

7/18/2016

THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

SOLUTION

William Fulks

7/18/2016

THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

SOLUTION

Scott C

7/18/2016

THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

☠ MASQ ☠

7/18/2016

As you know the external and OSD works there's a hardware fault with the KB - if you want to rulew out a Windows issue you could boot to a Linux environment but this is 99.9% hardware just based on what you've told us.

user does not believe she has done anything to break it.

Unfortunately less reliable than the diagnostics you've already done :)

William Fulks

7/18/2016

If it's a genuine keyboard failure then warranty ought to cover it. If it's a spillage then the manufacturer will nail you on it if you send it back. Even Panasonic won't cover spillage on it's Toughbooks.

You could try to gently pry up the key and see if there is any gunk underneath. For example, if it's a Dell then try http://www.dell.com/support/Article/us/en/19/608174/EN

SOLUTION

Robert Retzer

7/19/2016

THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

SOLUTION

nobus

7/19/2016

THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

Obaid ur Rehman

7/19/2016

Another thing you can do is to clean the connector / wire strip of the keyboard very gently with a toothbrush. If it still does not solves the problem, the best is to replace the keyboard.

nobus

7/19/2016

Obaid, why do you repeat my post??

Obaid ur Rehman

7/19/2016

It's not repeated. Where have you mentioned cleaning?

nobus

7/19/2016

so you added 1 word and it is a new post ??
inspecting assumes cleaning if needed ...

Gareth McKee

7/19/2016

ASKER

HI all,

All pointing me in the same direction so I have shared the points equally, I hope this doesn't upset anyone.

Cables etc are all good and the keyboard doesn't look damaged. Apparently she does take the laptop fishing but doesn't think she has spilt water on it!!!!!!!!!!

I am going to have her ship back to the vendor.

Thanks All
Gareth

Scott C

7/19/2016

LOL!!! And the truth finally comes out....