?
Solved

Browser link broken for Excel

Posted on 2016-07-18
4
Medium Priority
?
33 Views
Last Modified: 2016-08-15
I have a user who is unable to open .Xlsx files from our SharePoint 2013 Online page. When she clicks on any Excel document (xls or xlsx) in Microsoft edge it gives her the error: "You need a new app to open ms-excel" If she tries to open any file in Internet Explorer it just crashes the browser entirely.

The user is using Windows 10 and Office 2010 Home and Business. I've already tried clearing the settings, resetting the defaults and repairing office.

Any help would be appreciated.
0
Comment
Question by:Tarkisal
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 15

Expert Comment

by:WalkaboutTigger
ID: 41717944
What, if any, Internet security software is the user running?
Have you tried this with Excel already open on the client system?
Have you already run Powershell as a local admin, CD'd to the root of the user's profile and run
Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}

Open in new window

?
0
 

Accepted Solution

by:
Tarkisal earned 0 total points
ID: 41719577
Thanks for the response. Oddly, the problem seems to have fixed itself. Microsoft has been pushing out a new site look to individual people in my organization. This particular user had this new look and the "link" to Excel didn't work. However, when she came in this morning, the look had reverted to the old version. I wonder if Microsoft realized it was causing problems and reverted it?

I'm going to leave this ticket open for the rest of the week to see if the problem comes back. If it does, I will try your recommendations.

And to answer your question - The user is running Symantec Cloud, as is everyone else. I tried turning it off but it didn't seem to make a difference.
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This code takes an Excel list of URL’s and adds a header titled “URL List”. It then searches through all URL’s in column “A”, looking for duplicates. When a duplicate is found, it is moved to the top of the list. The duplicate URL’s are then highlig…
This article descibes how to create a connection between Excel and SAP and how to move data from Excel to SAP or the other way around.
This Micro Tutorial will demonstrate the scrolling table in Microsoft Excel using the INDEX function.
This Micro Tutorial will demonstrate how to create pivot charts out of a data set. I also added a drop-down menu which allows to choose from different categories in the data set and the chart will automatically update.

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question