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Allow Remote Desktop connections to Win 7 computer protected with Bit Defender

I need to know how to allow other computers to remote desktop into my Windows 7 computer while it is running Bitdefender.

Ever since I have installed Bit Defender I have been unable to establish remote desktop sessions into my Windows 7 computer.

Please provide me with the steps on how to do this.
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IT Guy
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IT Guy
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5 Solutions
 
Tyler BrooksNetwork and Security ConsultantCommented:
You would need to allow for connections on port 3389 (assuming you've left that as default) so you would need to create this rule in the firewall.

Which specific version of Bitdefender are you using? That would allow me to give you more specific instructions on how to do that.

(I'm also working on the assumption that when you say remote desktop you are referring to RDP not teamviewer etc.)
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IT GuyNetwork EngineerAuthor Commented:
It is Bitdefender Total Security 2016.

Can you please provide me with the specific instructions on how to do this?
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Tyler BrooksNetwork and Security ConsultantCommented:
Before you do that you should check under modules > firewall> rules (check the box that says "show general rules") and make sure that the rule "incoming remote desktop connections" is set to "allow".

If it is it shouldn't theoretically be necessary to do anything else, presuming that you are using the standard port.
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web_trackerCommented:
It is possible that bitdefender changed the firewall settings. what version of windows 7 are you using? Go to control panel and select "windows firewall" In the left hand column select "Allow a program or feature through windows firewall. Then place a check in the box Remote desktop (home and work, and Not public).

Another thing to check the following: Click on the start button, then right click on computer, chose properties on the drop down menu. On the left column choose remote settings, then  on the remote desktop setting choose the middle one... Allow connections from computers running any version of Remote desktop
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IT GuyNetwork EngineerAuthor Commented:
web_tracker,

I have already done these things and we are still unable to establish Remote Desktop connections to the computer that just had Bit Defender 2016 installed on it.

What else can be done to allow the computer with Bit Defender 2016 installed on it to be able to receive Remote Desktop connections from other Windows computers?
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web_trackerCommented:
did you check the settings in bit Defender itself? The app may have its own firewall and be blocking your remote desktop connection.
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web_trackerCommented:
these are instructions for an older version of Bit Defender but they may help you or steer you in the right direction


1. Open BitDefender, click on Settings, select the Expert Mode then click on Ok .
2. Choose the Firewall module, click on the Network tab and under "Network Configuration" please select your adapter and change the "Trust Level" to "Trusted Local", "Stealth" to "Off" and "Generic" to "Yes" .

This website also has settings that can be changed in the bit defender firewall.
http://www.bdantivirus.com/bitdefender/totalsecurity/html/firewall.general.html
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Ian ArakelNetwork Lead: Data and SecurityCommented:
Hi there,

Are you able to portping/portqry/telnet the server on port 3389?
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