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Stephen KairysFlag for United States of America

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Outlook 2016 - Emails Print Backwards

Outlook 2016/Win10

Hi,

Recently (after changing some printer settings), my Outlook emails print from last page to first page. This issue does not occur with Word.

Any ideas how to fix?

Thanks,
Steve
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Rob Hutchinson
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There should be a button, to return the driver settings back to the defaults in the printer setup or the printer preferences.

If not, can you tell us the exact model printer so we can install the driver locally to look at the settings?
I would look at a setting similar to this.

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The other thing to do would be to close Outlook, Restart the Computer and then try Outlook again to see if it goes back to default settings
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@Rob - I believe it's the CANON MG 3520.  Just a bit of history. Although it's a color printer, I use only my black ribbon. I was having issues with certain shades of gray printing faintly. Canon Tech Support walked me through some settings changes; however, none of them "should" have related to printing an Outlook email backwards.

Just curious: If this issue is a printer setting, why would it not affect Word?

@John - OK, I may try rebooting, but that won't happen until I close up shop for the night...b/c WIndows wants to run some updates. :(

Thanks!
Outlook uses Word to format and print and uses default settings. So I am just putting forward possibilities.

Try restarting to see if Outlook goes back to normal.
Sry, super busy at work. Yeh, right the main printer preferences can be changed in the printer properties, but you also have printer preferences that can be modified from within the application.

Remember there are two places for printer settings: printer properties and printer preferences.

Went into Outlook at home, and found one setting in Outlook that looks like what you are looking for:
Start Outlook
File > Print
Under the listed printer selection, choose "Print Options"
Then from here: choose the listed printer "Properties"
On the Advanced tab, here there is a check box for "Reverse Print"

Sorry, the example I gave was for another model printer...have to try this at work tomorrow morning for your model printer...gf is bugging me to walk the dogs, "who let the dogs out?"
Rob,
No worries. Who let the dogs out, indeed! :)

Tried the above, but don't see the ADVANCED tab.  Maybe we have different Outlook versions? I have Office 2016. Thanks.
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Steve
Have you tried uninstalling/reinstalling the Printer Driver?
@John. Not yet. :) In fact, I totally forgot to reboot when I shut down for the night as well. Will reboot when I leave for my client... if that fails, I 'll try either your printer driver suggestion, or Rob's Outlook option suggestion. Thanks!
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Rob Hutchinson
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Rob, your kind offer may not be necessary. I rebooted earlier, and will try printing soon.

Btw, Looks like I stated something incorrectly, I printed a Word doc and it also came out backwards. Will get back to you later.

Thanks.
All,
Have not forgotten this thread. Immersed in other work for client. Will try printing this afternoon. Thanks.
Update:

I put on my debugging hat and found the following:
Common thread across three applications (Word, Outlook, Adobe Reader:
  • Printing one-sided prints forwards.
  • Printing two-sided prints backwards.

Since I usually (when I remember : ), print two-sided, I guess I did not notice the problem as soon as I might have otherwise.

Obviously, this issue is a windows or printer setting.

Accordingly: @John: You showed me a screenshot of printer settings in this comment. 41717940
(Apologies: I can't get the direct link to this comment to work.)

How can I access that screen?
Thanks!
Go to Devices and Printers

Right click on the Printer, select Preferences, go the Layout tab and select Advanced Properties.
@John,
Do you mean Page Setup Tab?

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I went there, and although i see references to Layout, I can't find Advanced Properties...

Thanks!
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Ok, I found this link:
http://ugp01.c-ij.com/ij/webmanual/PrinterDriver/M/MG3500%20series/1.0/EN/PPG/dg-c_copies.html

But, doesn't it sound like it applies to the moment you are about to print something, rather than a global setting....
Try uninstalling and reinstalling the printer.
I may try calling Canon tomorrow before I go that far. I'm pretty sure I was not having this issue before their Tech Support walked me through something.....

Failing that, I suppose I'll have to reinstall....

Thanks.
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I provided the fix per unchecking  the box to print from last page. (Based on help from Canon).
That said, both experts (Rob/John) provided enough info to point me in that direction.

Thanks!