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Outlook 2016 - Emails Print Backwards

Outlook 2016/Win10

Hi,

Recently (after changing some printer settings), my Outlook emails print from last page to first page. This issue does not occur with Word.

Any ideas how to fix?

Thanks,
Steve
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Stephen Kairys
Asked:
Stephen Kairys
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3 Solutions
 
Rob HutchinsonDesktop SupportCommented:
There should be a button, to return the driver settings back to the defaults in the printer setup or the printer preferences.

If not, can you tell us the exact model printer so we can install the driver locally to look at the settings?
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John HurstBusiness Consultant (Owner)Commented:
I would look at a setting similar to this.

HP-Advance-Printer-Propetires
The other thing to do would be to close Outlook, Restart the Computer and then try Outlook again to see if it goes back to default settings
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
@Rob - I believe it's the CANON MG 3520.  Just a bit of history. Although it's a color printer, I use only my black ribbon. I was having issues with certain shades of gray printing faintly. Canon Tech Support walked me through some settings changes; however, none of them "should" have related to printing an Outlook email backwards.

Just curious: If this issue is a printer setting, why would it not affect Word?

@John - OK, I may try rebooting, but that won't happen until I close up shop for the night...b/c WIndows wants to run some updates. :(

Thanks!
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John HurstBusiness Consultant (Owner)Commented:
Outlook uses Word to format and print and uses default settings. So I am just putting forward possibilities.

Try restarting to see if Outlook goes back to normal.
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Rob HutchinsonDesktop SupportCommented:
Sry, super busy at work. Yeh, right the main printer preferences can be changed in the printer properties, but you also have printer preferences that can be modified from within the application.

Remember there are two places for printer settings: printer properties and printer preferences.

Went into Outlook at home, and found one setting in Outlook that looks like what you are looking for:
Start Outlook
File > Print
Under the listed printer selection, choose "Print Options"
Then from here: choose the listed printer "Properties"
On the Advanced tab, here there is a check box for "Reverse Print"

Sorry, the example I gave was for another model printer...have to try this at work tomorrow morning for your model printer...gf is bugging me to walk the dogs, "who let the dogs out?"
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Rob,
No worries. Who let the dogs out, indeed! :)

Tried the above, but don't see the ADVANCED tab.  Maybe we have different Outlook versions? I have Office 2016. Thanks.
Outlook Printer Properties

Steve
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John HurstBusiness Consultant (Owner)Commented:
Have you tried uninstalling/reinstalling the Printer Driver?
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
@John. Not yet. :) In fact, I totally forgot to reboot when I shut down for the night as well. Will reboot when I leave for my client... if that fails, I 'll try either your printer driver suggestion, or Rob's Outlook option suggestion. Thanks!
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Rob HutchinsonDesktop SupportCommented:
that print screen is for printer properties, you want to look at Printer Preferences.
I'll install the same driver as yours tonight and see if I can get an exact screenshot and better instructions.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Rob, your kind offer may not be necessary. I rebooted earlier, and will try printing soon.

Btw, Looks like I stated something incorrectly, I printed a Word doc and it also came out backwards. Will get back to you later.

Thanks.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
All,
Have not forgotten this thread. Immersed in other work for client. Will try printing this afternoon. Thanks.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Update:

I put on my debugging hat and found the following:
Common thread across three applications (Word, Outlook, Adobe Reader:
  • Printing one-sided prints forwards.
  • Printing two-sided prints backwards.

Since I usually (when I remember : ), print two-sided, I guess I did not notice the problem as soon as I might have otherwise.

Obviously, this issue is a windows or printer setting.

Accordingly: @John: You showed me a screenshot of printer settings in this comment. 41717940
(Apologies: I can't get the direct link to this comment to work.)

How can I access that screen?
Thanks!
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John HurstBusiness Consultant (Owner)Commented:
Go to Devices and Printers

Right click on the Printer, select Preferences, go the Layout tab and select Advanced Properties.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
@John,
Do you mean Page Setup Tab?

Canon Page Setup
I went there, and although i see references to Layout, I can't find Advanced Properties...

Thanks!
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John HurstBusiness Consultant (Owner)Commented:
That looks like the comparable page. Maybe Canon does not have advanced settings. My printer is an HP (before I knew you had a Canon).
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Ok, I found this link:
http://ugp01.c-ij.com/ij/webmanual/PrinterDriver/M/MG3500%20series/1.0/EN/PPG/dg-c_copies.html

But, doesn't it sound like it applies to the moment you are about to print something, rather than a global setting....
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John HurstBusiness Consultant (Owner)Commented:
Try uninstalling and reinstalling the printer.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
I may try calling Canon tomorrow before I go that far. I'm pretty sure I was not having this issue before their Tech Support walked me through something.....

Failing that, I suppose I'll have to reinstall....

Thanks.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
OK, I called Canon. And, as it turned out, the answer was right under my nose. In my own screen shot ( ID: 41721835)

Talk about the blind (me) leading the blind (also me). :)

Printing Backwards
Print from Last Page
It was checked. Simply, uncheck it and it looks like it now works!
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
I provided the fix per unchecking  the box to print from last page. (Based on help from Canon).
That said, both experts (Rob/John) provided enough info to point me in that direction.

Thanks!
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