Solved

Outlook 2016 - Emails Print Backwards

Posted on 2016-07-18
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Last Modified: 2016-08-16
Outlook 2016/Win10

Hi,

Recently (after changing some printer settings), my Outlook emails print from last page to first page. This issue does not occur with Word.

Any ideas how to fix?

Thanks,
Steve
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Comment
Question by:Stephen Kairys
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23 Comments
 
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 41717937
There should be a button, to return the driver settings back to the defaults in the printer setup or the printer preferences.

If not, can you tell us the exact model printer so we can install the driver locally to look at the settings?
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41717940
I would look at a setting similar to this.

HP-Advance-Printer-Propetires
The other thing to do would be to close Outlook, Restart the Computer and then try Outlook again to see if it goes back to default settings
0
 
LVL 4

Author Comment

by:Stephen Kairys
ID: 41717942
@Rob - I believe it's the CANON MG 3520.  Just a bit of history. Although it's a color printer, I use only my black ribbon. I was having issues with certain shades of gray printing faintly. Canon Tech Support walked me through some settings changes; however, none of them "should" have related to printing an Outlook email backwards.

Just curious: If this issue is a printer setting, why would it not affect Word?

@John - OK, I may try rebooting, but that won't happen until I close up shop for the night...b/c WIndows wants to run some updates. :(

Thanks!
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41717943
Outlook uses Word to format and print and uses default settings. So I am just putting forward possibilities.

Try restarting to see if Outlook goes back to normal.
0
 
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 41718161
Sry, super busy at work. Yeh, right the main printer preferences can be changed in the printer properties, but you also have printer preferences that can be modified from within the application.

Remember there are two places for printer settings: printer properties and printer preferences.

Went into Outlook at home, and found one setting in Outlook that looks like what you are looking for:
Start Outlook
File > Print
Under the listed printer selection, choose "Print Options"
Then from here: choose the listed printer "Properties"
On the Advanced tab, here there is a check box for "Reverse Print"

Sorry, the example I gave was for another model printer...have to try this at work tomorrow morning for your model printer...gf is bugging me to walk the dogs, "who let the dogs out?"
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LVL 4

Author Comment

by:Stephen Kairys
ID: 41719091
Rob,
No worries. Who let the dogs out, indeed! :)

Tried the above, but don't see the ADVANCED tab.  Maybe we have different Outlook versions? I have Office 2016. Thanks.
Outlook Printer Properties

Steve
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LVL 90

Expert Comment

by:John Hurst
ID: 41719099
Have you tried uninstalling/reinstalling the Printer Driver?
0
 
LVL 4

Author Comment

by:Stephen Kairys
ID: 41719122
@John. Not yet. :) In fact, I totally forgot to reboot when I shut down for the night as well. Will reboot when I leave for my client... if that fails, I 'll try either your printer driver suggestion, or Rob's Outlook option suggestion. Thanks!
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LVL 19

Assisted Solution

by:Rob Hutchinson
Rob Hutchinson earned 250 total points
ID: 41719817
that print screen is for printer properties, you want to look at Printer Preferences.
I'll install the same driver as yours tonight and see if I can get an exact screenshot and better instructions.
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LVL 4

Author Comment

by:Stephen Kairys
ID: 41719820
Rob, your kind offer may not be necessary. I rebooted earlier, and will try printing soon.

Btw, Looks like I stated something incorrectly, I printed a Word doc and it also came out backwards. Will get back to you later.

Thanks.
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Author Comment

by:Stephen Kairys
ID: 41721255
All,
Have not forgotten this thread. Immersed in other work for client. Will try printing this afternoon. Thanks.
0
 
LVL 4

Author Comment

by:Stephen Kairys
ID: 41721749
Update:

I put on my debugging hat and found the following:
Common thread across three applications (Word, Outlook, Adobe Reader:
  • Printing one-sided prints forwards.
  • Printing two-sided prints backwards.

Since I usually (when I remember : ), print two-sided, I guess I did not notice the problem as soon as I might have otherwise.

Obviously, this issue is a windows or printer setting.

Accordingly: @John: You showed me a screenshot of printer settings in this comment. 41717940
(Apologies: I can't get the direct link to this comment to work.)

How can I access that screen?
Thanks!
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41721795
Go to Devices and Printers

Right click on the Printer, select Preferences, go the Layout tab and select Advanced Properties.
0
 
LVL 4

Author Comment

by:Stephen Kairys
ID: 41721835
@John,
Do you mean Page Setup Tab?

Canon Page Setup
I went there, and although i see references to Layout, I can't find Advanced Properties...

Thanks!
0
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 41721850
That looks like the comparable page. Maybe Canon does not have advanced settings. My printer is an HP (before I knew you had a Canon).
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Author Comment

by:Stephen Kairys
ID: 41721860
Ok, I found this link:
http://ugp01.c-ij.com/ij/webmanual/PrinterDriver/M/MG3500%20series/1.0/EN/PPG/dg-c_copies.html

But, doesn't it sound like it applies to the moment you are about to print something, rather than a global setting....
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41721876
Try uninstalling and reinstalling the printer.
0
 
LVL 4

Author Comment

by:Stephen Kairys
ID: 41721882
I may try calling Canon tomorrow before I go that far. I'm pretty sure I was not having this issue before their Tech Support walked me through something.....

Failing that, I suppose I'll have to reinstall....

Thanks.
0
 
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Accepted Solution

by:
Stephen Kairys earned 0 total points
ID: 41752687
OK, I called Canon. And, as it turned out, the answer was right under my nose. In my own screen shot ( ID: 41721835)

Talk about the blind (me) leading the blind (also me). :)

Printing Backwards
Print from Last Page
It was checked. Simply, uncheck it and it looks like it now works!
0
 
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Author Closing Comment

by:Stephen Kairys
ID: 41757578
I provided the fix per unchecking  the box to print from last page. (Based on help from Canon).
That said, both experts (Rob/John) provided enough info to point me in that direction.

Thanks!
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