WSUS error unable to run properly ?

Posted on 2016-07-18
Last Modified: 2016-08-04
Hi All,

Can anyone please assist me why my WSUS server is not able to open properly on the server ?

Event error logged:

Log Name:      Application
Source:        Windows Server Update Services
Date:          19/07/2016 1:20:29 PM
Event ID:      7053
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console. If this error persists, 

Try removing the persisted preferences for the console by deleting the wsus file under %appdata%\Microsoft\MMC\.

System.NullReferenceException -- Object reference not set to an instance of an object.


Stack Trace:
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.ResetScopeNode()

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Console error:
The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console. If this error persists, 

Try removing the persisted preferences for the console by deleting the wsus file under %appdata%\Microsoft\MMC\.

System.IndexOutOfRangeException -- Index was outside the bounds of the array.


Stack Trace:
   at Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow(SoapException soapException)
   at Microsoft.UpdateServices.Internal.DatabaseAccess.AdminDataAccessProxy.ExecuteSPGetConfiguration()
   at Microsoft.UpdateServices.Internal.BaseApi.UpdateServerConfiguration.Load()
   at Microsoft.UpdateServices.Internal.ClassFactory.CreateWellKnownType(Type type, Object[] args)
   at Microsoft.UpdateServices.Internal.ClassFactory.CreateInstance(Type type, Object[] args)
   at Microsoft.UpdateServices.Internal.BaseApi.UpdateServer.set_UserSelectedCulture(String value)
   at Microsoft.UpdateServices.UI.AdminApiAccess.AdminApiTools.TrySetServerCulture(String culture)
   at Microsoft.UpdateServices.UI.AdminApiAccess.AdminApiTools.SetServerCulture()
   at Microsoft.UpdateServices.UI.AdminApiAccess.AdminApiTools..ctor(CultureInfo culture, IUpdateServer updateServer)
   at Microsoft.UpdateServices.UI.SnapIn.Common.ServerTools..ctor(ServerSummaryScopeNode serverSummaryScopeNode, SnapInTools snapInTools, IUpdateServer updateServer)
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.ConnectToServer()
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.get_ServerTools()

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I have verified that the ODBC from the server can reach the SQL Server and the database successfully:

Microsoft SQL Server ODBC Driver Version 06.03.9600

Running connectivity tests...

Attempting connection
Connection established
Verifying option settings
Disconnecting from server


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Any help would be greatly appreciated.

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Author Comment

by:Senior IT System Engineer
ID: 41718152
This is after installing KB3159706

I've done the post install steps but still not working, so I had to uninstall KB3159706 to make it working again.

Accepted Solution

Hector2016 earned 500 total points
ID: 41719011
Did you check if your server was patched with the pre-req before apply the KB3159706?

As per 

Pre-req: To apply this update in Windows Server 2012 R2, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed.

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