Solved

Outlook 2013 moves email to junk

Posted on 2016-07-19
4
17 Views
Last Modified: 2016-07-19
Outlook 2013 on Windows 10 is moving an email to junk even though it is told to never block sender.  Emails from the same domain are going to the inbox with no problem.  I can move the email from the junk to the inbox.  A rule has been created to move the email from the junk to the inbox and that is not working either.

Help
0
Comment
Question by:mpage
  • 2
4 Comments
 
LVL 29

Accepted Solution

by:
ScottCha earned 500 total points
ID: 41719280
What type of email account is it?  Exchange, POP3, IMAP.

If it's IMAP it's possible that the email is getting moved to "Junk" before it hits the Outlook client.

Look at your mailbox using a web client and see if the messages are getting put to "Junk" without using the Outlook client.  If they are, then you need to configure your email account at the provider level.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41719321
Turn Junk Mail in Outlook OFF temporarily. Now, does Inbox Mail still go to Junk?

If not, recheck Junk Mail filtering.
0
 

Author Closing Comment

by:mpage
ID: 41719675
This is the answer.  It cleared the problem thanks
0
 
LVL 29

Expert Comment

by:ScottCha
ID: 41719827
Glad I could help.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you don't know how to downgrade, my instructions below should be helpful.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now