Outlook 2013 moves email to junk

Outlook 2013 on Windows 10 is moving an email to junk even though it is told to never block sender.  Emails from the same domain are going to the inbox with no problem.  I can move the email from the junk to the inbox.  A rule has been created to move the email from the junk to the inbox and that is not working either.

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mpageAsked:
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Scott CSenior Systems EnginerCommented:
What type of email account is it?  Exchange, POP3, IMAP.

If it's IMAP it's possible that the email is getting moved to "Junk" before it hits the Outlook client.

Look at your mailbox using a web client and see if the messages are getting put to "Junk" without using the Outlook client.  If they are, then you need to configure your email account at the provider level.
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JohnBusiness Consultant (Owner)Commented:
Turn Junk Mail in Outlook OFF temporarily. Now, does Inbox Mail still go to Junk?

If not, recheck Junk Mail filtering.
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mpageAuthor Commented:
This is the answer.  It cleared the problem thanks
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Scott CSenior Systems EnginerCommented:
Glad I could help.
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