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Mike Page

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Outlook 2013 moves email to junk

Outlook 2013 on Windows 10 is moving an email to junk even though it is told to never block sender.  Emails from the same domain are going to the inbox with no problem.  I can move the email from the junk to the inbox.  A rule has been created to move the email from the junk to the inbox and that is not working either.

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Scott C
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Turn Junk Mail in Outlook OFF temporarily. Now, does Inbox Mail still go to Junk?

If not, recheck Junk Mail filtering.
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Mike Page

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This is the answer.  It cleared the problem thanks
Glad I could help.