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JoeFlag for United States of America

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Updating clients Trend Micro (OfficeScan) Console

I cannot figure out how to update outdated clients in the console (version 11) it is not doing it automatically.

Thanks for the help.

Josef
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btan

may be relevant though there can be many factor the sharing is on older version but I do not see it will differ much  
Offline clients will not be notified. Offline clients that become online after the time period expires can still update components if you selected Let clients initiate component when they restart. under Event-triggered Update. Otherwise, they update components on the next schedule or if you initiate manual update.
http://docs.trendmicro.com/all/ent/officescan/v10.6/en-us/osce_10.6_sp2_olh/cl_upd_meth_auto_update.html

The server can notify online clients to update components after it downloads the latest components, and offline clients when they restart and then connect to the server. Optionally initiate Scan Now (manual scan) on client computers after the update.
If the OfficeScan server is unable to successfully send an update notification to clients after it downloads components, it automatically resends the notification after 15 minutes. The server continues to send update notifications up to a maximum of five times until the client responds. If the fifth attempt is unsuccessful, the server stops sending notifications. If you select the option to update components when clients restart and then connect to the server, component update will still proceed.
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ASKER

We have auto updates enabled and a check every night at midnight. It just doesn't seem to be working. The console can see all the agents but it's not allowing them to update.

Josef
Possible to check for any error log and events log pertaining to TC Officescan
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ASKER

I don't see any errors at all. This is the clearest event log i've ever seen.

Josef
ASKER CERTIFIED SOLUTION
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btan

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