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Zip file - Volume can not be used as both the source and destination

Posted on 2016-07-19
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Last Modified: 2016-07-31
Hi there,

One of our users created a zip file, but when we try to unzip it, it keeps giving the message below.  

"The same volume can not be used as both the source and destination"

The user doesn't know what they did when they first created the zip file, but is there any way to retrieve the files and get rid of this error?  The zip file is 1.1GB so we know it has files in it.  I believe the file was created with WinZip.

Thanks in advance for any help!

- Christian
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Question by:Christian Palacios
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6 Comments
 
LVL 6

Expert Comment

by:Tim Phillips
ID: 41719510
Have you tried moving the zip file somewhere else on the drive and then unzipping it?  It may be trying to restore to the original location where the zip is located.
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LVL 6

Expert Comment

by:Tim Phillips
ID: 41719511
Also, try unzipping on another computer.
0
 

Author Comment

by:Christian Palacios
ID: 41719608
Thanks.  I just tried to extract it by copying it to another location and now it is asking for disk number 1.  I press OK but nothing happens.  It's almost as if this was split up in multiple zip files but there is only one file in the original location.

- Christian
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LVL 93

Expert Comment

by:nobus
ID: 41720207
ask the user what he did, or let him make a new file
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Accepted Solution

by:
Christian Palacios earned 0 total points
ID: 41730124
We ended up fixing it after reading this article: http://kb.winzip.com/kb/entry/126/.  Pass it along to anyone who may have this problem in the future.
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Author Closing Comment

by:Christian Palacios
ID: 41736364
Provided online solution.
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