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Exchange email, how to have multiple "reply to" addresses?

Posted on 2016-07-19
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Last Modified: 2016-07-20
We have an email called "service@contuso.com".  When our automated emails are sent out, the "reply to" is somehow set to populate 4 different email addresses in the recipients "To" field. In other words, when the recipient receives the email and hits "reply", it does not reply to Service@contuso.com, it actually replies to 4 different employees, here.  I may not have said it well, so I'll try to illustrate:

We send an email from our Service@contuso.com email address. We send the email to Joe@customer.com.  Joes receives the email and hits "reply" and the "To" field has Harry@contuso.com, Jill@contuso.com, Fred@contuso.com and Lily@contuso.com.  How does that work, and more importantly, where do I go to edit those settings?

The point to all of this is that I have a programmer working on a project and we need that feature to work in an automated email process, where the "reply to" is programmed to always fill in the various email addresses so that each person here receives the reply.

We use SBS 2008 and Exchange 2007 and desktops are running Outlook 2007 using .ost file.
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Question by:wfcrr
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Simon Butler (Sembee) earned 2000 total points
ID: 41719711
This isn't really an Exchange issue.
The reply-to is an SMTP header. Therefore if you have someone setting up a process to manage the emails then the system generating the email needs to include that in the headers.

However if you are trying to keep it within Exchange, then what you want to do isn't possible. It isn't something that Exchange supports.
I think you can set it through Outlook, but it would have to be on each email or via a template.

The best option though if this is a requirement is to have the email generated outside of Exchange.

Although I personally I would have the reply to address set to a group rather than a set of individual users. That makes it easier to manage.
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by:wfcrr
ID: 41719722
Thanks for the reply. Is there a link or set of instructions you can share on how to accomplish this?  I am open to using whatever method.
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Expert Comment

by:Simon Butler (Sembee)
ID: 41719743
I am not a programmer, and I don't play one on EE. Therefore I cannot provide you with anything. I know it can be done, but how - no idea.
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Expert Comment

by:Aibhilin
ID: 41720950
You will have to create an email alias on outlook with the four email addresses as members. Once this is done the reply all will be sent to the actual alias. You can create a separate inbox for this new alias and the four group members can access themselves, this would be the best option.
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