Solved

Exchange email, how to have multiple "reply to" addresses?

Posted on 2016-07-19
4
34 Views
Last Modified: 2016-07-20
We have an email called "service@contuso.com".  When our automated emails are sent out, the "reply to" is somehow set to populate 4 different email addresses in the recipients "To" field. In other words, when the recipient receives the email and hits "reply", it does not reply to Service@contuso.com, it actually replies to 4 different employees, here.  I may not have said it well, so I'll try to illustrate:

We send an email from our Service@contuso.com email address. We send the email to Joe@customer.com.  Joes receives the email and hits "reply" and the "To" field has Harry@contuso.com, Jill@contuso.com, Fred@contuso.com and Lily@contuso.com.  How does that work, and more importantly, where do I go to edit those settings?

The point to all of this is that I have a programmer working on a project and we need that feature to work in an automated email process, where the "reply to" is programmed to always fill in the various email addresses so that each person here receives the reply.

We use SBS 2008 and Exchange 2007 and desktops are running Outlook 2007 using .ost file.
0
Comment
Question by:wfcrr
  • 2
4 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 41719711
This isn't really an Exchange issue.
The reply-to is an SMTP header. Therefore if you have someone setting up a process to manage the emails then the system generating the email needs to include that in the headers.

However if you are trying to keep it within Exchange, then what you want to do isn't possible. It isn't something that Exchange supports.
I think you can set it through Outlook, but it would have to be on each email or via a template.

The best option though if this is a requirement is to have the email generated outside of Exchange.

Although I personally I would have the reply to address set to a group rather than a set of individual users. That makes it easier to manage.
0
 

Author Comment

by:wfcrr
ID: 41719722
Thanks for the reply. Is there a link or set of instructions you can share on how to accomplish this?  I am open to using whatever method.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 41719743
I am not a programmer, and I don't play one on EE. Therefore I cannot provide you with anything. I know it can be done, but how - no idea.
0
 

Expert Comment

by:Aibhilin
ID: 41720950
You will have to create an email alias on outlook with the four email addresses as members. Once this is done the reply all will be sent to the actual alias. You can create a separate inbox for this new alias and the four group members can access themselves, this would be the best option.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question