Solved

BitLocker Server 2012 R2

Posted on 2016-07-19
23
46 Views
Last Modified: 2016-08-08
Hi,

I have a hard drive that's bitlocked. when I try to unlock it the process freezes and i need to reboot the server to clear it. I can unencrypt the external hard drive from a laptop but it bitlocks automaticly after its unplugged which is fine. My problem why cant i unlock it from the server? why does the process freeze?

If I connect another external drive I cant access it and if I try to open the external drive the explorer freezes and I have to reboot the server again.

Any idea? Thank you
0
Comment
Question by:AquaJ9
  • 12
  • 11
23 Comments
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
That other drive, is it bitlocked as well?
0
 

Author Comment

by:AquaJ9
Comment Utility
Its a brand new drive. It worked when i first plugged it in but after the second time its not bitlocked and i cant access it. I double click on it and nothing happens. Just a green bar going across the top.
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
You confuse me :) Does connecting drives fail in general or only with bitlocked drives?
0
 

Author Comment

by:AquaJ9
Comment Utility
Both cannot be accessed. Bitlocked or not. I used different USB ports and the same problem
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
Dos your server have both USB3 and USB2 ports? Sometimes USB3 have problems while USB2 don't. Try the slower USB2 for a test. There are some problems with microsoft's own USB3 XHCI driver seen on certain mainboards.
0
 

Author Comment

by:AquaJ9
Comment Utility
I tried all USB ports and I am getting the same problem
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
But does it have two sorts of ports (or just one sort)? If so, which sort? (or name the mainboard if you don't know)
0
 

Author Comment

by:AquaJ9
Comment Utility
it has both 2.0 and 3.0 and it worked perfectly until 2 weeks ago. Maybe its the group policy?
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
There's no GPO setting that would have such results.
Please retry in safe mode with networking.
0
 

Author Comment

by:AquaJ9
Comment Utility
What else can it be?
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
Did you boot to safe mode yet?
Could be corrupted usb drivers.
0
What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

 

Author Comment

by:AquaJ9
Comment Utility
No I haven't because the office is still open.

I would probably need to reinstall USB drivers from the Server's Website correct?
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
The usb drivers are normally those that windows brings with it, so repairing those would mean to repair windows with for example an inplace upgrade (start windows setup from with your running windows - select to keep applications, files and settings).

Before you do that, try safe mode.
0
 

Author Comment

by:AquaJ9
Comment Utility
Thanks.
0
 

Author Comment

by:AquaJ9
Comment Utility
Hi,

I now do not think its a bitlocker issue.

When I plugin any external hard drive the server does not read it at all. It shows me the drive but i cant open it and i dont see the details of the hard drive. Mouse and keyboard are working perfectly and i tried moving the external hard drive to a different USB and still the same issue. any ideas?
0
 
LVL 53

Assisted Solution

by:McKnife
McKnife earned 500 total points
Comment Utility
First, let's talk about safe mode, did you finally try it?
0
 

Author Comment

by:AquaJ9
Comment Utility
I can't do it during the day and I don't know when the next time I will be onsite.
0
 
LVL 53

Accepted Solution

by:
McKnife earned 500 total points
Comment Utility
Understandable.
Safe mode would help understand if some software is interfering, like for example anti virus softwares that try to govern usb media. Of AV software runs amok, such effects might be seen. Else, you already heard my opinion: try to repair windows using an inplace upgrade.
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
Did you succeed?
0
 

Author Comment

by:AquaJ9
Comment Utility
Not yet. I don't know when I can load the Server into safe mode, but i am going to try other methods and as a last resort I will try safe mode.
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
Ok, keep me updated if you need help.
0
 

Author Comment

by:AquaJ9
Comment Utility
Will do thanks
0
 

Author Comment

by:AquaJ9
Comment Utility
After removing Bitlocker I can now read USB drives. hmm weird
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

The reason that corporations and businesses use Windows servers is because it supports custom modifications to adapt to the business and what it needs. Most individual users won’t need such powerful options. Here I’ll explain how you can enable Wind…
Explore the encryption capabilities built into Google Apps and how these features can help you meet privacy policy and regulatory compliance, but are not a full solution. Understand and compare the most popular email encryption services for Google A…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now