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jhyieslaFlag for United States of America

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Taskhost.exe stopping my View virtual machines from rebooting

I am using VMware View for virtual desktops. Currently we are still running Windows 7 32-bit and won't be switching over to 10 until later this year or early next. I have a problem that is becoming a pain. We use mostly linked clones (non-persistent) desktops. We have them set to refresh on disconnect so that as soon as a user logs off, the desktop refreshes. Mostly this works OK.

However, for some reason I can't figure out, we will get some that just never log off. What this means is that I get a desktop that looks like it's connected in View Manger, but is really unusable as it's stuck trying to log off so the desktop can be refreshed. We'll end up with a number of these that will stay "connected" for days or weeks until I find them and manually take care of them. The obvious downside is that I have machines that are running, taking resources, but can't be used by anyone.

When I check the desktops, most of them have the I can't log off because of a running program message and that program is always taskhost.exe. I have found a MS KB on this: https://support.microsoft.com/en-us/kb/975777. I have downloaded the hotfix for my version of Windows 7, but when I run it, it says the Hotfix is not applicable. From reading more in the article and looking at the version of taskhost.exe that's on my virtual machines, I'm suspecting that I have a version of taskhost.exe that is newer than what's in the hotfix.

Does anyone have any other way or other fix for this issue?
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Coralon
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Thanx... I'll user ProcMon to see if I can figure out what's really happening, but in any case, the task kill is a good idea as well.