?
Solved

IE11 Interactive Services Detection

Posted on 2016-07-19
11
Medium Priority
?
84 Views
Last Modified: 2016-10-12
We had a change/update to IE11 around April 2016 that caused Interactive Services Detection to pop up across multiple machines.  When we view message it is iexplore wanting user interaction to select default IE settings etc. It keeps popping up and is happening to all of our client machines.  Has anyone run into this specific issue and any ideas on a fix that I can apply across multiple machines?
0
Comment
Question by:hitechcs
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
11 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 41721821
hitechcs--
Are you running PGP or other Symantec programs?
This reference tells you what Interactive Services Detection is and how to disable it
https://support.symantec.com/en_US/article.TECH149866.html
0
 

Author Comment

by:hitechcs
ID: 41722194
no symantec.  i'm not sure i want to disable interactive services detection.  really i'm trying to prevent IE11 from causing an interactive services detection to pop up consistently.
0
 

Author Comment

by:hitechcs
ID: 41730182
I'm just looking for any way that we can prevent IE11 from triggering interactive services detection.  Anyone able to help??
0
Don't Cry: How Liquid Web is Ensuring Security

WannaCry is just the start. Read how Liquid Web is protecting itself and its customers against new threats.

 
LVL 50

Expert Comment

by:jcimarron
ID: 41730204
hitechcs--
You may have to disable Interactive Services Detection .
As offered earlier.
https://support.symantec.com/en_US/article.TECH149866.html

Can you determine if any particular app is causing the conflict with  Interactive Services Detection ?  Like is the popup occurring when you are running a specific app--especially any older one?
0
 

Author Comment

by:hitechcs
ID: 41731512
We are running webroot too, but I can't tell if that is causing anything.  I just know that all day long the Interactive Services Detection pops up and it's IE that is triggering it.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 41731648
hitechcs--
How do you know IE11 is the culprit?
Can you post a screen shot of the popup?  Did you switch to default settings for IE11 as suggested by the popup?  

Ideas to determine what If some other service or app other than IE is causing the conflict.

https://blogs.msdn.microsoft.com/patricka/2011/03/14/troubleshooting-interactive-services-detection/

http://www.sevenforums.com/windows-updates-activation/309433-interactive-services-detection-program-not-compatible-after-update.html
0
 

Author Comment

by:hitechcs
ID: 41765838
We have switched to default settings, in some cases, after a reboot, it does not come back.  In other cases, it does and it no longer gives you the option to select anything.  I'm attaching a screenshot.
Capture.PNG
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 1500 total points
ID: 41766097
hitechcs--
This reference has several potential fixes.
http://www.bleepingcomputer.com/forums/t/499112/a-program-running-on-this-computer-is-trying-to-display-a-message-please-help/

I like the idea of stopping the  Interactive Services Detection service.  It is stopped on my PC.
0
 

Expert Comment

by:ian high
ID: 41839807
Stopping Interactive Services Detection service is like removing a battery from a smoke alarm because it keeps going off. FIX THE FIRE !
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes clients can lose connectivity with the Lotus Notes Domino Server, but there's not always an obvious answer as to why it happens.   Read this article to follow one of the first experiences I had with Lotus Notes on a client's machine, my…
In the absence of a fully-fledged GPO Management product like AGPM, the script in this article will provide you with a simple way to watch the domain (or a select OU) for GPOs changes and automatically take backups when policies are added, removed o…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question