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IE11 Interactive Services Detection

Posted on 2016-07-19
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Last Modified: 2016-10-12
We had a change/update to IE11 around April 2016 that caused Interactive Services Detection to pop up across multiple machines.  When we view message it is iexplore wanting user interaction to select default IE settings etc. It keeps popping up and is happening to all of our client machines.  Has anyone run into this specific issue and any ideas on a fix that I can apply across multiple machines?
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Question by:hitechcs
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11 Comments
 
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Expert Comment

by:jcimarron
ID: 41721821
hitechcs--
Are you running PGP or other Symantec programs?
This reference tells you what Interactive Services Detection is and how to disable it
https://support.symantec.com/en_US/article.TECH149866.html
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Author Comment

by:hitechcs
ID: 41722194
no symantec.  i'm not sure i want to disable interactive services detection.  really i'm trying to prevent IE11 from causing an interactive services detection to pop up consistently.
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Author Comment

by:hitechcs
ID: 41730182
I'm just looking for any way that we can prevent IE11 from triggering interactive services detection.  Anyone able to help??
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Expert Comment

by:jcimarron
ID: 41730204
hitechcs--
You may have to disable Interactive Services Detection .
As offered earlier.
https://support.symantec.com/en_US/article.TECH149866.html

Can you determine if any particular app is causing the conflict with  Interactive Services Detection ?  Like is the popup occurring when you are running a specific app--especially any older one?
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Author Comment

by:hitechcs
ID: 41731512
We are running webroot too, but I can't tell if that is causing anything.  I just know that all day long the Interactive Services Detection pops up and it's IE that is triggering it.
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LVL 50

Expert Comment

by:jcimarron
ID: 41731648
hitechcs--
How do you know IE11 is the culprit?
Can you post a screen shot of the popup?  Did you switch to default settings for IE11 as suggested by the popup?  

Ideas to determine what If some other service or app other than IE is causing the conflict.

https://blogs.msdn.microsoft.com/patricka/2011/03/14/troubleshooting-interactive-services-detection/

http://www.sevenforums.com/windows-updates-activation/309433-interactive-services-detection-program-not-compatible-after-update.html
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Author Comment

by:hitechcs
ID: 41765838
We have switched to default settings, in some cases, after a reboot, it does not come back.  In other cases, it does and it no longer gives you the option to select anything.  I'm attaching a screenshot.
Capture.PNG
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Accepted Solution

by:
jcimarron earned 1500 total points
ID: 41766097
hitechcs--
This reference has several potential fixes.
http://www.bleepingcomputer.com/forums/t/499112/a-program-running-on-this-computer-is-trying-to-display-a-message-please-help/

I like the idea of stopping the  Interactive Services Detection service.  It is stopped on my PC.
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Expert Comment

by:ian high
ID: 41839807
Stopping Interactive Services Detection service is like removing a battery from a smoke alarm because it keeps going off. FIX THE FIRE !
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