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how to change open a company file location on quickbooks

Posted on 2016-07-19
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Last Modified: 2016-08-22
When you try to open a new company in QB, the patch is default to C:
Our files are in the network. How do we make that path to stay as a default location, every time we exit out and open the program
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Question by:Rezwan Senobarian
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18 Comments
 
LVL 94

Accepted Solution

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John Hurst earned 500 total points
ID: 41719966
You need to have the Server Manager installed on your server and scan for the file in order for Multi User to work properly.

You can open from any local network location but the Server Manager should be running.

Once opened, the network location will show in your open file list. QB does not have a default file location, only the most recent ones opened.
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Author Comment

by:Rezwan Senobarian
ID: 41721287
@John Hurst

John; the problem is that, it wouldn't keep the last location, which is a mapped drive
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LVL 94

Expert Comment

by:John Hurst
ID: 41721317
Are you using a Server or a NAS type device?

Did you install Server Manager?

If you install QB properly, it should keep a list. If you open QB with no Company (close if one is open), what is in the list in the center window. Is Edit List active ?
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Author Comment

by:Rezwan Senobarian
ID: 41728609
The Edit list is not active. It keep going back to the public user folder not the QB mapped drive
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Expert Comment

by:John Hurst
ID: 41728610
I suggest then, that you uninstall QuickBooks, restart the computer, install it and update it (there are updates).

Test again.
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Author Comment

by:Rezwan Senobarian
ID: 41731747
@ John

I did. still the same.. it works fine on one of the computers other, are having the same issue
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LVL 94

Expert Comment

by:John Hurst
ID: 41731759
Is Server Manager running properly?
Is the device storing the company file slow?
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Author Comment

by:Rezwan Senobarian
ID: 41731789
Yes it is running and not even slow. it is actually pretty fast
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LVL 94

Expert Comment

by:John Hurst
ID: 41731791
Thanks.  For the problem computers, make a new, test, Windows User Profile (Account), Log into the new account and test QB that way.
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Author Comment

by:Rezwan Senobarian
ID: 41731846
It is weird... does not work. I created a shortcut to that folder in the current path. but not practical
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LVL 94

Expert Comment

by:John Hurst
ID: 41731856
I have a lot of clients plus my own machines all running QuickBooks V2016 (and then versions before that) and none have this issue (or had).

1. Make a copy of the company file to the local drive of a problem computer with QuickBooks. Open the  file locally. Does the file list appear?

2. If no, and still with the company file local (NOT on your network), open QB, File, Utilities, and Rebuild. Keep the backup local and let the Rebuild proceed. When done, does the file list appear?

3. Try a completely different computer.
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Author Comment

by:Rezwan Senobarian
ID: 41731867
@ John

I have already done that. Same same.. goes back to Company file under C drive
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LVL 94

Expert Comment

by:John Hurst
ID: 41731871
Do you have Intuit Support? Can you lodge a case?
Do you have a bad copy of QuickBooks (that is, is the download bad)?
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Author Comment

by:Rezwan Senobarian
ID: 41731874
I dont have support. and just so you know it is not a file. That mapped folder contains tens of QB files :(
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LVL 94

Expert Comment

by:John Hurst
ID: 41731878
That mapped folder contains tens of QB files

Do you simply have too many files for the list?
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Author Comment

by:Rezwan Senobarian
ID: 41731886
Yes, That is correct
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LVL 94

Expert Comment

by:John Hurst
ID: 41731925
Maybe separate the files into folders with fewer data files.

Then create a QB shortcut for each folder.  Have it open just the 5 files in the one folder.
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LVL 94

Expert Comment

by:John Hurst
ID: 41751044
I have explained how to do this in https:#a41731925 and Rezwan Senobarian has agreed with my assessment
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