Black screen on Windows 10

Fred Marshall
Fred Marshall used Ask the Experts™
on
I have a computer with Wndows 10 upgrade from Windows 7 installed.  
Ever since the upgrade, we've had trouble with the graphics.
Now on the 4th graphics card which is an ASUS Nvidia GT-710-SL and supposedly well qualified to work with Windows 10.
The computer is an ASUS P5N-d with 8GB RAM, Intel Core 2 E6700 2.66GHz CPU, Phonix BIOS Rev 1401 6/21/2010.

The RAM tests good.
The HD tests good.
The computer boots normally but for the last few days has been "black screening" with no reponse.
I can PING it but not much else.
I have run Knoppix on it and didn't get any black screens - so I really dont' suspect hardware.

Windows restore points won't restore - with complaints about "maybe an AV program running" - which I have disable during those events.
No parasites are evident.
My next step will be to reinstall the OS from within Windows, keeping the files, etc.  and hope for the best.
I have no idea what keeps running and what is failing when this black screen happens.
CTRL-ALT-DEL does nothing.

Telnet doesn't respond and I *think* it's enabled.

Any command-line things I might try?

I can always reboot and run for a while that way but it's short-lived: maybe hours, maybe not.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2013

Commented:
try rolling it back to windows 7
then redo the upgrade with the media creation tool:
https://www.microsoft.com/en-us/software-download/windows10
Most Valuable Expert 2015

Commented:
Maybe you are using a powersupply that is at it's limits. get a higher wattage PSU.

Author

Commented:
I did install a new power supply some weeks ago.  I can't figure out what's in there that would take a lot of  power.  And, the black screen problem has just been happening for a few days now.  Earlier, we had video tdr failures but those seem to be past now.  The new video card is air cooled.

I just ran DDU to remove the video driver and remnants and reinstalled the latest driver.  No change it appears.

As I mentioned earlier:
I have run Knoppix on it and didn't get any black screens - so I really don't suspect hardware.

I'm thinking about running "Reset this PC".  Alternately, I could do the same from the latest DVD from within Windows I suppose.
Become a CompTIA Certified Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

Most Valuable Expert 2015
Commented:
Knoppix would use a basic driver that doesn't use all the functions the card has available, so it is expected that it would have less issues.
Top Expert 2013

Commented:
did you try the rollback as i said?

Author

Commented:
I didn't do a rollback to Windows 7.  Is there a reason that this would be better than moving forward?
Top Expert 2013
Commented:
reason : getting it to work
here the driver for the asus card - 32 bit - are you running a 32 bit OS ?
https://www.asus.com/Graphics-Cards/710-1-SL/HelpDesk_Download/
what AV is installed + other malware programs? you can uninstall one for testing

Author

Commented:
In the end I discovered that the CPU heatsink hold-down pins must have been coming loose.  At least that's the current hypothesis because it flat fell off whereupon the computer stopped working altogether.  :-(
Re-mounting the heatsink did no good.

So, I'm planning to replace the CPU and see if that doesn't fix things.  That will entail replacing the large after-market CPU cooler with a standard Intel cooler and, of course, with new hold-down pins.

Author

Commented:
Thanks for the suggestions!!
Top Expert 2013

Commented:
glad to help

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial