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Hi Experts,
I have a Windows 10, Dell Vostro laptop that is unresponsive. After 3 attempts was able to get malwarebytes to run and it didn't find anything, had the box checked for rootkits. But now it boots up to the desktop image, icons, system tray, etc. But I cannot do anything. Can't bring up the start menu. Occasionally, I wait long enough the icons on the system try work such as bringing up google chrome or file explorer but then can't use them. I have a recovery disk. Mainly want to keep the Outlook file and docs but don't want to lose apps if I don't have to.
Thank you in advance for your assistance.
I have a Windows 10, Dell Vostro laptop that is unresponsive. After 3 attempts was able to get malwarebytes to run and it didn't find anything, had the box checked for rootkits. But now it boots up to the desktop image, icons, system tray, etc. But I cannot do anything. Can't bring up the start menu. Occasionally, I wait long enough the icons on the system try work such as bringing up google chrome or file explorer but then can't use them. I have a recovery disk. Mainly want to keep the Outlook file and docs but don't want to lose apps if I don't have to.
Thank you in advance for your assistance.
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