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Microsoft Dynamics CRM user does not trigger email when closing as won

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Last Modified: 2016-07-20
We have a workflow that is set to send an email when an opportunity is closed as WON.  however, we have a user, that when they close the opportunity as won, it does not send an email out.  

Any ideas?  

here is the workflow currently in place.
Dynamics Workflow to send emails
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