Changing Administrator password in AD stops users from logging on to Citrix

We are using Xenapp 7.8, receiver 4.  When I change the password for the Administrator account in AD.  The users cannot connect to Citrix.
I have an open case with Citrix support, but so far they have no answer.  So I'm reaching out to EE for help.  If I change the password back, the users can get in to Citrix.

So far we've reset the Citrix receiver and the Citrix password on one of the computers and that didn't help.
J.R. SitmanAsked:
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Britt ThompsonConnect With a Mentor Sr. Systems EngineerCommented:
It varies slightly from version to version but this article should get you there -

The IP of the management interface is may be +1 or - 1 of the IP associated with the host name you use to connect to the Netscaler from the receiver. If that doesn't get it then you can find the VIPs inside the Storefront console in the gateway setting pointed to the Netscaler.

The default login is nsroot and nsroot for the password.
Edward PamiasTeam Lead RRS DeskCommented:
I found this on the Citrix site, see if this is a possible solution. If not I will keep looking. See below.

Use DSMAINT utility to change the password to connect to data store. it resolved the problem for me.

Syntax is:

Replace the Domain, Username and password with actual values.

After doing this, restart IMA Service (Citrix Independent Management Architecture) for changes to take effect.

J.R. SitmanAuthor Commented:
I didn't try it yet.  See attached.  I don't see IMA service.ima
James RankinCommented:
Maybe the administrator account is being used to run one of the Citrix services? Check the service logon accounts on the desktop delivery controller
J.R. SitmanAuthor Commented:
See attached.  Administrator is not being
Britt ThompsonSr. Systems EngineerCommented:
It's possible you're Using a Netscaler or some other ldap integration that's using the administrator login for authentication. Storefront is AD integrated so it has to be  gateway of some type where this is happening. If you find it set it to a dedicated ldap service account so you don't have to do this again.
J.R. SitmanAuthor Commented:
We are using Netscaler.  I didn't do the install.  How do I change it?
J.R. SitmanAuthor Commented:
Thanks.  I go through this tomorrow.
J.R. SitmanAuthor Commented:
Thanks.  The article helped me find the location to change the Administrator password.
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