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Removing Recoverable Items in PST file

Posted on 2016-07-20
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Last Modified: 2016-10-01
I have a PST file that was used for backup  - there was 20G of data in the Deleted Items file - and when I emptied the Deleted Items and did a Compact, the PST file size did not shrink. It looks like it is still in the Recoverable Items folder. How do I empty this, so that I can shrink the PST file? Outlook 2013 is what I am using.
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Question by:garyaeck
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11 Comments
 
LVL 9

Expert Comment

by:Christopher Jay Wolff
ID: 41722099
Attached is file is PDF of how to recover files and folders.  I am including it to show the menu screen to purge the Recover Deleted Items Folder as shown here.

Menu screen for Outlook 2013 to purge the Recover Deleted Items Folder.
This is found by clicking Folder tab in ribbon, then in the ribbon section named "Clean Up" click on Recover Deleted Items.

I will see if I can attach the helpful article and video in a minute or so.
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LVL 9

Expert Comment

by:Christopher Jay Wolff
ID: 41722100
You probably have to be connected to your email server in order for the Recovery files to be deleted there.
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Expert Comment

by:Christopher Jay Wolff
ID: 41722107
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Author Comment

by:garyaeck
ID: 41722112
I am NOT trying to recover anything - I am trying to purge the Recoverable Items from the PST file.
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Expert Comment

by:Venn Torrence
ID: 41722862
Outlook doesn’t shrink directly PST file when you delete something from it, for performance reasons. You have two options 1: wait for this to happen (auto compact), 2: manually- use compact process via compact now. In your scenario, you also use compact now, so I think you needs to wait for Outlook auto compact. When more than 20% of the total size of the PST file out of white space Outlook will shrink the file in background process when your computer in the idle.
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Author Comment

by:garyaeck
ID: 41723124
I have tried to use the COMPACT NOW, and it did not work.
I ran the file through the PST file checker (ScanPST), and it did find some issues.
I am running the COMPACT NOW again - it has been running for 10 hours, but at least I am seeing the size of the PST file shrinking from 40G to 36G (and continuing to shrink slowly).
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Accepted Solution

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Christopher Jay Wolff earned 250 total points (awarded by participants)
ID: 41723371
Hi.  Yes I understood you on purging.  As I tried to explain I only included the recovery info for the screen grab where I highlighted select all and purge.  Whether recovering or purging some info still applies.  Hope it works for you.
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LVL 2

Assisted Solution

by:Venn Torrence
Venn Torrence earned 250 total points (awarded by participants)
ID: 41724504
Hi,
 
I found the same query at here: http://www.pcreview.co.uk/threads/compact-now-is-not-reducing-after-clearning-the-delete-folder.3978252/ you can visit here, may be its helpful for you.
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Expert Comment

by:Christopher Jay Wolff
ID: 41815910
Either solution provided works.  Recommend split points.
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Expert Comment

by:Christopher Jay Wolff
ID: 41824587
Both solutions provide a working answer.
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