Link to home
Create AccountLog in
Avatar of garyaeck
garyaeckFlag for United States of America

asked on

Removing Recoverable Items in PST file

I have a PST file that was used for backup  - there was 20G of data in the Deleted Items file - and when I emptied the Deleted Items and did a Compact, the PST file size did not shrink. It looks like it is still in the Recoverable Items folder. How do I empty this, so that I can shrink the PST file? Outlook 2013 is what I am using.
Avatar of Christopher Jay Wolff
Christopher Jay Wolff
Flag of United States of America image

Attached is file is PDF of how to recover files and folders.  I am including it to show the menu screen to purge the Recover Deleted Items Folder as shown here.

User generated image
This is found by clicking Folder tab in ribbon, then in the ribbon section named "Clean Up" click on Recover Deleted Items.

I will see if I can attach the helpful article and video in a minute or so.
You probably have to be connected to your email server in order for the Recovery files to be deleted there.
Avatar of garyaeck

ASKER

I am NOT trying to recover anything - I am trying to purge the Recoverable Items from the PST file.
Avatar of Venn Torrence
Venn Torrence

Outlook doesn’t shrink directly PST file when you delete something from it, for performance reasons. You have two options 1: wait for this to happen (auto compact), 2: manually- use compact process via compact now. In your scenario, you also use compact now, so I think you needs to wait for Outlook auto compact. When more than 20% of the total size of the PST file out of white space Outlook will shrink the file in background process when your computer in the idle.
I have tried to use the COMPACT NOW, and it did not work.
I ran the file through the PST file checker (ScanPST), and it did find some issues.
I am running the COMPACT NOW again - it has been running for 10 hours, but at least I am seeing the size of the PST file shrinking from 40G to 36G (and continuing to shrink slowly).
ASKER CERTIFIED SOLUTION
Avatar of Christopher Jay Wolff
Christopher Jay Wolff
Flag of United States of America image

Link to home
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
See answer
SOLUTION
Link to home
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
Either solution provided works.  Recommend split points.
Both solutions provide a working answer.