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How do I find more information about “Sorry, something went wrong with adding the app.” error in Sharepoint 2013?

Posted on 2016-07-20
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Last Modified: 2016-07-29
When I attempt to deploy an HP Records Manager app in Sharepoint Server 2013, I receive the following error in my App Catalogue: “Sorry, something went wrong with adding the app.”

To recreate this issue:
1.      Go to my app catalogue and upload the .app inside “Apps for SharePoint”
2.      Go to Site Contents > Add an App > Choose the HP Records Manager App
3.      Then see the following error as Sharepoint attempts to add this app.
 
See screenshot attached (Errors.png)

I attempted to pinpoint the error with ULS Viewer as I recreated the issue but there were no errors outstanding.

Where can I find more information about this error?

Development Build:
Server 1:
Windows Server 2012 R2 with Active Directory
SQL Server 2012 SP3
Sharepoint Server 2013 SP1 with July updates

Server 2:
Windows Server 2012 R2 with Active Directory
SQL Server 2012 SP3
HP Records Manager 8.3.9088
Errors.PNG
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Question by:SHANCHAT972
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6 Comments
 

Author Comment

by:SHANCHAT972
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Please Ignore the attachment above and refer to error.png below.
Error.png
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Expert Comment

by:Kevin k
Comment Utility
This can happen due to a lot of reasons. But sometimes this problem might be because of using a custom master page, check this link to get in more detailed.

As a workaround, try uninstalling the app and deploy it again, delete the app and its instances from the recycle bin also and then try, also check for the logs if possible for the exact failure.

In SharePoint 2013, you can get the app instance and delete it using Get-SPAppInstance Powershell command: https://technet.microsoft.com/en-us/library/jj219678.aspx?f=255&MSPPError=-2147217396

Hope this helps!
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Author Comment

by:SHANCHAT972
Comment Utility
I went into details and found the following error that I am now trying to solve.
ErrorApp.png
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LVL 8

Accepted Solution

by:
Kevin k earned 500 total points
Comment Utility
Please refer to this blog: https://blogs.msdn.microsoft.com/officeapps/2013/03/21/update-to-debugging-sharepoint-2013-remote-events-using-visual-studio-2012/

Please check your AppEventReceiver is it under Services folder, also that your IIS site is windows authentication. For this, you would need to enable Anonymous access on Services folder alone on IIS site & rest of the site can have windows auth. Reason is, when the app is getting installed, it needs anonymous service to register the events.

You may also get help from below earlier threads might helps you to get in more detailed:

https://social.msdn.microsoft.com/Forums/office/en-US/8a305b16-95d6-46c2-8f0c-274bc01c7f43/remote-event-receiver-example-issues?forum=appsforsharepoint

https://social.technet.microsoft.com/Forums/en-US/53c78026-b571-45e9-80b4-99d055ee6a7e/sharepoint-remote-event-receivers-not-working-on-local-env-sharepoint-foundation?forum=sharepointadmin

Hope this helps!
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Author Comment

by:SHANCHAT972
Comment Utility
I will look through these today and see what I can solve. Thanks.
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Author Closing Comment

by:SHANCHAT972
Comment Utility
I have a different issue now but this one is solved.
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