Link to home
Start Free TrialLog in
Avatar of James Danahay
James DanahayFlag for Australia

asked on

Adobe Reader Printing Issues with Remote Desktop Services

We are using windows 2012 server were users are running RDP sessions to a load balanced remote desktop servers. All applications are running on the severs ie office, Adobe etc.
One issue we are facing is printing of .pdf documents. The printer is selected and goes through the motion of printing but the print job is never sent to the print queue. I restart the print spooler on the remote desktop server and it will print. We never have ossies with office documents. It seems that if other users attached to the same RDP server also prints adobe will not send the print job to the printer...
If the user disconnects from the rdp session and is on the local machine they are able to print .pdf to the same printers without any issues.
Adobe DC is installed on the remote desktop servers
ASKER CERTIFIED SOLUTION
Avatar of Bryant Schaper
Bryant Schaper
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of James Danahay

ASKER

No problem in word, haven't tried a different pdf viewer
When printing a PDF, try File > Print > Advanced > Print as Image.

Once that is set you won't need to set it again, but it is only profile-specific.

Make sure any scaling settings match what is used locally.  I tend to go with 'Original size' as this requires less processing.