troubleshooting Question

Adobe Reader Printing Issues with Remote Desktop Services

Avatar of James Danahay
James DanahayFlag for Australia asked on
Adobe AcrobatRemote AccessWindows Server 2012
3 Comments1 Solution2533 ViewsLast Modified:
We are using windows 2012 server were users are running RDP sessions to a load balanced remote desktop servers. All applications are running on the severs ie office, Adobe etc.
One issue we are facing is printing of .pdf documents. The printer is selected and goes through the motion of printing but the print job is never sent to the print queue. I restart the print spooler on the remote desktop server and it will print. We never have ossies with office documents. It seems that if other users attached to the same RDP server also prints adobe will not send the print job to the printer...
If the user disconnects from the rdp session and is on the local machine they are able to print .pdf to the same printers without any issues.
Adobe DC is installed on the remote desktop servers
ASKER CERTIFIED SOLUTION
Bryant Schaper

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