Solved

Adobe Reader Printing Issues with Remote Desktop Services

Posted on 2016-07-20
3
438 Views
Last Modified: 2016-08-16
We are using windows 2012 server were users are running RDP sessions to a load balanced remote desktop servers. All applications are running on the severs ie office, Adobe etc.
One issue we are facing is printing of .pdf documents. The printer is selected and goes through the motion of printing but the print job is never sent to the print queue. I restart the print spooler on the remote desktop server and it will print. We never have ossies with office documents. It seems that if other users attached to the same RDP server also prints adobe will not send the print job to the printer...
If the user disconnects from the rdp session and is on the local machine they are able to print .pdf to the same printers without any issues.
Adobe DC is installed on the remote desktop servers
0
Comment
Question by:James Danahay
3 Comments
 
LVL 12

Accepted Solution

by:
Bryant Schaper earned 500 total points
ID: 41722149
Check that you have latest drivers for the printer and you try changing the client side rendering in the print ER setting. We had similar issues and I think you can google a ref settings, I'll have to check my servers tomorrow. Do you see the same problem in a different PDF viewer like foxit or even word
0
 

Author Comment

by:James Danahay
ID: 41722186
No problem in word, haven't tried a different pdf viewer
0
 
LVL 5

Expert Comment

by:Mdlinnett
ID: 41723827
When printing a PDF, try File > Print > Advanced > Print as Image.

Once that is set you won't need to set it again, but it is only profile-specific.

Make sure any scaling settings match what is used locally.  I tend to go with 'Original size' as this requires less processing.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

The Adobe PDF proprietary file format is recognized as secure and formulated. But these PDF files are also prone to corruption and any external threat like virus attacks, improper storage can hit PDF file integrity.This type of damages can make cruc…
Understanding the various editions available is vital when you decide to purchase Windows Server 2012. You need to have a basic understanding of the features and limitations in each edition in order to make a well-informed decision that best suits y…
In this Micro Tutorial viewers will learn how to restore single file or folder from Bare Metal backup image of their system. Tutorial shows how to restore files and folders from system backup. Often it is not needed to restore entire system when onl…
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question