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fieldjFlag for United Kingdom of Great Britain and Northern Ireland

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Dell Poweredge R410 server - failed drive replace but status is "Missing"

We recently had a failed HD in our Dell Poweredge R410 server.

This server is configured with RAID 1 and has 2 x 500GB drives in slot 0 and slot 1.

After receiving a replacement drive from our support company and installing it, the server does not seem to detect it.  It briefly blinks green when inserted, but then nothing happens.  If I boot into the SAS utility (CTRL+R I think) it just sees the existing drive in slot 1 but shows slot 0 as "Missing".

If I look at the Dell OpenManage application, there is no sign of the new drive in any status, I just see one drive.

Is there something I can do?  Or is this looking like a dead HD?
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