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Dell Poweredge R410 server - failed drive replace but status is "Missing"

Posted on 2016-07-21
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Last Modified: 2016-11-22
We recently had a failed HD in our Dell Poweredge R410 server.

This server is configured with RAID 1 and has 2 x 500GB drives in slot 0 and slot 1.

After receiving a replacement drive from our support company and installing it, the server does not seem to detect it.  It briefly blinks green when inserted, but then nothing happens.  If I boot into the SAS utility (CTRL+R I think) it just sees the existing drive in slot 1 but shows slot 0 as "Missing".

If I look at the Dell OpenManage application, there is no sign of the new drive in any status, I just see one drive.

Is there something I can do?  Or is this looking like a dead HD?
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Question by:fieldj
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fieldj earned 0 total points
ID: 41722824
This can be closed.  I eventually tried reinserting the old (failed) drive and it detected it and started rebuilding (although didnt get past 0%).

I then removed the old drive and reinserted the new one and this time it detected it and is currently rebuilding.

This process of reinserting the old drive must have reset something.  Strange.
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