Solved

Problems with incomplete Search results in Outlook 2016

Posted on 2016-07-21
6
71 Views
Last Modified: 2016-08-24
Several months ago, we migrated from Exchange 2007 to Exchange 2013.
Shortly thereafter, we did a PC refresh and went from WIN7 Pro 32-bit  to Win10 Pro 64-bit.
We also upgraded from Office Suite 2010 to 2016

Search results within Outlook 2016 are hit and miss for 90% of our users.  When searching, there are items missing from the search results.
Some people have the issue searching their emails only, some their calendar appointments only, most have incomplete search results of any type.

All machines are built/configured the same.  We've rebuilt the indexer, we've tried being in and out of Cache mode, We've tried toggling all the various Search options to no avail.  Now I have some users that claim their searches work properly every time.  But they don't have the volume of some that are having the problem.  We've compared settings and made them identical, to no avail.

The only real pattern I can confirm is that anything that was there prior to the migration shows properly in the search results.  Even calendar appointments in the future.  But anything added since we started using Outlook 2016 seems to be the hit/miss piece of the puzzle.
Indexer always says it is complete.  We included every possible location in the indexing option sources to search.

We can see an entry on the screen in the calendar or an email in the inbox that will not show up in the search results.

Any ideas or suggestion on what else we can try?  What we're overlooking?  Have tried reaching out to Microsoft on several occasions, but so far, they've been of no help.   I suspect it's a Microsoft bug.  Seeing way too many posts online around the world of others having the same type issues.

The masses are extremely frustrated and ready to go back to the old platforms.

Any ideas or suggestions would be greatly appreciated.
0
Comment
Question by:mle724
  • 3
  • 3
6 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 41723460
If you do a search through OWA, does that show the full results?

Simon.
0
 

Author Comment

by:mle724
ID: 41723505
Same results in OWA, but it appears that if a user searches from their iPhone (ActiveSync) the search is complete.
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points (awarded by participants)
ID: 41723576
ActiveSync doesn't use the Exchange search index, it uses local information and a direct search of the mailbox. Therefore the fact that it works in ActiveSync is meaningless.

However if you are getting the same (Wrong) results in OWA, then unfortunately it would appear your search index is still not correct. You will need to reset it again and let it rebuild. If you have multiple servers then you need to do the reset on them all.
1
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:mle724
ID: 41744690
Sorry for the delay and thanks for the insight.   We rebuilt the content index on all exchange servers and once they were all healthy, the problems were resolved.  We had to rebuild one database in particular several times before it became healthy, but it finally worked.

Some servers have multiple databases, which is why it appeared to work correctly for some and not others.

Thanks!
0
 

Author Comment

by:mle724
ID: 41762968
I already confirmed that Simon's answer was correct.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 41768433
The asker confirms that my answer was correct.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question