Solved

Microsoft office professional plus 2016 asking to "Try, Buy, or Activate"

Posted on 2016-07-21
6
1,239 Views
Last Modified: 2016-12-28
I have recently installed about 300 PC's with Microsoft office professional plus 2016, using Dell Kace.
My admin install has Office registering to the KMS server.
I have 2 laptops where I get the splash screen asking to "Try, Buy, or Activate"  Office 365.
I did not load Office 365, I loaded Microsoft office professional plus 2016 and activated it to the KMS server.
I checked these 2 laptops and they show registered to the correct server, but I still get splash screen and worry that after 30 days the installation will lock up.
Has anyone seen this before?  Any suggestions?
Thank you.
0
Comment
Question by:RSchalhoub
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
6 Comments
 
LVL 30

Assisted Solution

by:pgm554
pgm554 earned 150 total points
ID: 41723579
Did these laptops have an Office eval installed from the factory?
Seen this many times.
1
 

Author Comment

by:RSchalhoub
ID: 41723592
They shouldn't have, but anything is possible.
I tried uninstalling, cleaning folders, and cleaning registry. then reinstall = same thing.
oh well format c:\
Thanks
0
 
LVL 11

Assisted Solution

by:BillBondo
BillBondo earned 150 total points
ID: 41723612
As pgm554 suggested, is the factory install of office on the laptops? Just uninstall
1
 

Accepted Solution

by:
RSchalhoub earned 200 total points
ID: 41723640
Apparently the normal uninstall was not good enough.  After running this Microsoft tool, I was able to load the correct version.

https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Thank you
0
 
LVL 30

Expert Comment

by:pgm554
ID: 41723647
They're as bad as Symantec when it comes to uninstall.
1

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
After seeing numerous questions for Dynamic Data Validation I notice that most have used Visual Basic to solve the problem. This suggestion is purely formula based and can be used in multiple rows.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question