Solved

Microsoft office professional plus 2016 asking to "Try, Buy, or Activate"

Posted on 2016-07-21
5
265 Views
Last Modified: 2016-11-22
I have recently installed about 300 PC's with Microsoft office professional plus 2016, using Dell Kace.
My admin install has Office registering to the KMS server.
I have 2 laptops where I get the splash screen asking to "Try, Buy, or Activate"  Office 365.
I did not load Office 365, I loaded Microsoft office professional plus 2016 and activated it to the KMS server.
I checked these 2 laptops and they show registered to the correct server, but I still get splash screen and worry that after 30 days the installation will lock up.
Has anyone seen this before?  Any suggestions?
Thank you.
0
Comment
Question by:RSchalhoub
  • 2
  • 2
5 Comments
 
LVL 30

Accepted Solution

by:
pgm554 earned 250 total points
Comment Utility
Did these laptops have an Office eval installed from the factory?
Seen this many times.
1
 

Author Comment

by:RSchalhoub
Comment Utility
They shouldn't have, but anything is possible.
I tried uninstalling, cleaning folders, and cleaning registry. then reinstall = same thing.
oh well format c:\
Thanks
0
 
LVL 11

Assisted Solution

by:BillBondo
BillBondo earned 250 total points
Comment Utility
As pgm554 suggested, is the factory install of office on the laptops? Just uninstall
1
 

Author Comment

by:RSchalhoub
Comment Utility
Apparently the normal uninstall was not good enough.  After running this Microsoft tool, I was able to load the correct version.

https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Thank you
0
 
LVL 30

Expert Comment

by:pgm554
Comment Utility
They're as bad as Symantec when it comes to uninstall.
1

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now