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Solved
Links to Google Chrome Browser Failing in Outlook 2016
Posted on 2016-07-21
I am running Outlook 2016 on Windows 10. Chrome is the default browser. All of the applications are up to date.
When clicking on links embedded in emails in Outlook 2016 I get an error message that the link cannot open. I can make that message go away, and then have the links work, by running a repair on my Office 2016 installation via the Control Panel. BUT within the next day or so the problem returns and I have to do it all again.
I have gone through the Outlook Add-ins and downsized them considerably. I suspect that there is something in Chrome that causes the problem but I can't nail that down. For now, Edge is inadequate for my needs so I would like to stick with Chrome.
Any insights would be appreciated.
When clicking on links embedded in emails in Outlook 2016 I get an error message that the link cannot open. I can make that message go away, and then have the links work, by running a repair on my Office 2016 installation via the Control Panel. BUT within the next day or so the problem returns and I have to do it all again.
I have gone through the Outlook Add-ins and downsized them considerably. I suspect that there is something in Chrome that causes the problem but I can't nail that down. For now, Edge is inadequate for my needs so I would like to stick with Chrome.
Any insights would be appreciated.
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12 Comments
Active 2 days ago
How about IE instead of Edge or Chrome? Not exactly a solution to the problem, but a workaround whilst you troubleshoot further?
Active 2 days ago
What functionality are you after that Edge / IE can't provide (out of curiosity)?
If you disable all of your Google Chrome Extensions, how does it behave then?
How about if you disable all of your Outlook Add-Ins?
If you disable all of your Google Chrome Extensions, how does it behave then?
How about if you disable all of your Outlook Add-Ins?
Add-in strip down seems to have no effect.
Browser tools I have used for years don't work in Edge and IE is now glacial.
BUT - it takes a day or two for the error to reoccur so testing is a challenge.
Browser tools I have used for years don't work in Edge and IE is now glacial.
BUT - it takes a day or two for the error to reoccur so testing is a challenge.
Active today
It should work - it does for me (W10, Chrome, Outlook 2010).
As an Offfice Repair recreates the ability, I would focus on Outlook. If it happens again, Process Monitor from www.sysinternals.com with a filter for registry and file access, restricted to Processeses Outlook.exe and Chrome.exe, while clicking on a link should reveal what Outlook is looking for. If that doesn't tell you anything, compare it with the sequence while the link works.
Tedious, but I've no better idea ...
As an Offfice Repair recreates the ability, I would focus on Outlook. If it happens again, Process Monitor from www.sysinternals.com with a filter for registry and file access, restricted to Processeses Outlook.exe and Chrome.exe, while clicking on a link should reveal what Outlook is looking for. If that doesn't tell you anything, compare it with the sequence while the link works.
Tedious, but I've no better idea ...
I have again stripped Outlook 2016 of all add-ins and then added them progressively back over the last few days. The problem appears to be the Acrobat PDFMaker Office COM Addin which is associated with my Adobe Acrobat XI Pro application. I have deactivated the associated Outlook add-in but can still convert any Outlook emails to pdf via the printing function in Acrobat.
I can't be certain of this right now, as it has typically taken a long time for the problem to show up, but this looks like the one.
Thanks very much.
I can't be certain of this right now, as it has typically taken a long time for the problem to show up, but this looks like the one.
Thanks very much.
More information - Adobe says that Acrobat Pro XI is not compatible. Well it worked until very recently. But for only $273 they can fix that problem. Nice!
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