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How to fix hotmail email sychronize problem with Microsoft Outlook 2010?

Posted on 2016-07-21
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Last Modified: 2016-07-25
Dear EE experts,

We would like to ask for tech support on how to fix hotmail email sychronize problem with Microsoft Outlook 2010?
Does Microsoft support for hotmail.co.uk email to setup on MS Outlook (using IMAP setup)?
Because we tried 2 hotmail.com email setup to our MS Outlook, using IMAP setup, it worked, can receive, send, and delete emails. And the emails/folders are all same. But with this hotmail.co.uk email, we did the same settings but we received error, one of its error is: "... 0x8DE00005 There is an error synchronizing your mail account. Error 3219..."
We even tried to set it up using the easiest way, using the Hotmail outlook connector, but still got errors...

We are now wonderin' if Microsoft still support hotmail.co.uk to setup using IMAP setting into MS Outlook...

Thank you and hope to hear soon...
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Question by:Stiebel Eltron
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8 Comments
 
LVL 15

Expert Comment

by:jerseysam
ID: 41724204
Follow the guide here:

https://support.office.com/en-us/article/Add-your-Outlook-com-account-to-Outlook-2010-6636e88f-3d21-413b-9fd1-38a99dfcb199?ui=en-US&rs=en-US&ad=US

Use the mail settings:

Server address: imap-mail.outlook.com

Port number: 993

Encryption method: SSL

Server address: smtp-mail.outlook.com

Port number: 587

Encryption method: TLS

If still issues remove outlook connector, remove outlook profile and reset up both:

https://www.experts-exchange.com/questions/28889839/Outlook-Hotmail-connector-sync-problem.html
0
 

Author Comment

by:Stiebel Eltron
ID: 41724221
Hi there jerseysam!

Thank you for your response...
Actually, that's our settings to the IMAP setup, we encountered that site already (the first link above).

Then regarding to the second link, actually we even removed the first setup which is using Hotmail outlook connector, removed the setup, profile, then created a new Outlook profile and setup email again using IMAP settings.
We even setup the same email to another outlook of another machine, but using hotmail outlook connector. We downloaded first then setup that connector.

But, both scenarios failed. From the machine that we setup using IMAP settings, we can receive/send, but synchronizing and when we delete mail, that is the problem. And we received error (the error above).
And from the another machine that we setup the same email using Hotmail outlook connector, we didn't received anything. Can't send either. And received synchronize problem.
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LVL 15

Expert Comment

by:jerseysam
ID: 41724228
Did you create the profile with a new name and delete the OST file from %userprofile%\Local Settings\Application Data\Microsoft\Outlook
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Author Comment

by:Stiebel Eltron
ID: 41724239
Why OST? Because from my machine, I setup my own hotmail.com email (another email that is having problem is hotmail.co.uk), I saw it generate .PST file, not OST. I even setup my own hotmail email using Hotmail outlook connector & IMAP, I got no problem. Everything's fine with my hotmail.com email (even with our another colleague, his hotmail.com email got no problem), except with this hotmail.co.uk email. That's why we're thinking if Microsoft still support hotmail.co.uk email to setup on MS Outlook...
0
 
LVL 15

Assisted Solution

by:jerseysam
jerseysam earned 500 total points
ID: 41724248
Ok, may be a corrupted folder then in his mail/outlook. Check the steps below (https://support.microsoft.com/en-us/kb/2231628):


Here is how to find out if the issue is caused by a mail folder or the secondary calendar folder bug:

1.       Open the Microsoft Outlook profile containing the Outlook Hotmail Connector account.

2.       Click on the folder icon in the bottom left corner of Outlook to View All Folders.

3.       In the Folder list, find the Outlook Hotmail Connector account’s folders and select the Sync Issues subfolder.

4.       Read the most recent sync issue and look for the lines “
              Error Synchronizing Folder

                Error: cc

              Server Command: CHANGE

              Server Id: 1a043616-0a1c-4464-95ab-3fdf0d5fd804

              Folder Name: DeletedFolderName

5.       Look for the “Folder Name:” listed under the Error to find the name of the folder causing this error.

6.       If this folder exists as a mail folder in both Hotmail and Outlook, follow these steps:

 

To work around the issue if it is caused by a mail folder that exists both on Hotmail and Microsoft Outlook, follow these steps:

1.       Look on Hotmail and in Microsoft Outlook to determine which of the erroring folder has the most current items, as it is likely one of these has fallen out of sync due to the error.

2.       Copy the folder and rename the copy to a temporary name.

3.       Perform a Send/Receive in Microsoft Outlook and ensure the temporary folder is present both on the web and the client after sync. It may take a couple of synchronizations if a lot of items are present in the folder.

4.       Delete the original folder from Hotmail and in Microsoft Outlook.

5.       Perform another Send/Receive in Microsoft Outlook. You will likely see the error one last time.

6.       Perform a Send/Receive up to five times – the original folder error should go away.

7.       If the same error code persists, look at the Sync Issues folder again to find any more folder names that are out of sync with the server and perform steps 1 through 5 again.

 

If the folder is the name of a secondary calendar folder that no longer exists in Outlook, follow these steps:

1.       Log onto your Hotmail account using your internet browser.

2.       Navigate to the Calendar page of your Hotmail account.

3.       Click on the calendar folder that has been deleted from Outlook but still exists on the web.

4.       When the settings page for that calendar appears, click the Delete button at the bottom of the settings.

5.       When the Windows Live Calendar page returns, ensure that the folder is no longer displaying in the calendar folder list.

6.       In Outlook, click the Send/Receive All Folders button in the Send/Receive tab or press F9 on the keyboard.  Allow Send/Receive to complete and then sync again.

7.       Navigate to the Calendar module of Outlook and ensure the erroring calendar folder has not reappeared in the folder list.  The error should also no longer display in Send/Receive Progress.

8.       If the same error code persists, look at the Sync Issues folder again to find any more folder names that cause the same error and perform steps 1 through 7 again if it is a calendar folder, or the second set of steps above if it is a mail folder.
0
 

Author Comment

by:Stiebel Eltron
ID: 41724266
can that method be use if the setup is IMAP settings and not Hotmail outlook connector?
Because we deleted already the profile that have Hotmail Outlook connector and go with IMAP setup...
0
 

Author Comment

by:Stiebel Eltron
ID: 41725506
Btw, Error result from the email... This is using IMAP settings...
image.jpeg
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LVL 15

Accepted Solution

by:
jerseysam earned 500 total points
ID: 41727143
Navigate to File >> Options >> Advanced >> scroll down to the send/receive heading >> click on the send/receive button on the right
    On the right hand side of the send/receive groups window that opens click on the Edit button
    Un-check the "Get folder unread count for subscribed folders"
    Under Received mail items, check the option "User the custom behavior defined below"
    In the window below that displays your Gmail folders just select inbox and leave the others unchecked
    Click Ok and then exit out of options and perform a send/receive to test if it is now working

Taken from post: https://social.technet.microsoft.com/Forums/office/en-US/e7fb7a16-d7c4-4f5c-ae18-944277e0e307/error-synchronizing-subscribed-folders-in-ms-outlook-2010?forum=outlook

Also check "download headers for subscibed folders" is ticked
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