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Incorrect Word printing error

Posted on 2016-07-22
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Last Modified: 2016-07-22
When printing some documents from Word 2010 (mostly envelopes), I get this error message:

Word printing error message
My printer is an HP Officejet 6700 Premium.  I click Yes, and the envelope prints normally.  I have tried making the top margin taller, but that didn't make the error go away.  Any ideas on how I can suppress this annoying message?
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Question by:Helen Feddema
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4 Comments
 
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Expert Comment

by:Eric C
ID: 41724854
Are you sure it's the *top* margin that is causing the error?

Are you using the correct printer driver?
(The driver for the OfficeJet 6700 should "know" its own margin settings). To check/adjust the margins in Word, try this:


1. On the Edit menu, click Go To.
2. In the Go to what box, click Section.
3. In the Enter section number box, type "1" (the number of the section that appeared in the error message), click Go To, and then click Close.
4. On the File menu, click Page Setup.
5. On the Margins tab, click OK. Word displays the following message: "One or more margins are set outside the printable area of the page. Choose the Fix button to have Word set the page margins within the appropriate range."
6. Click Fix. This increases any margin in the non-printable region to the minimum margin setting.
7. Click OK to close the Page Setup dialog box.
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Author Comment

by:Helen Feddema
ID: 41725109
I think your steps are for an older version of Word.  There is no Page Setup on the File menu in Word 2010, but there is a Margins item on the Page Layout tab of the Ribbon, so I selected that, and opened the Custom Margins page.  This is what is shows (no error message):

Page Setup
The document is an envelope, and it only has one section.
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Eric C earned 2000 total points
ID: 41725163
Change the Left and the Bottom to 0.5.
Also (in another screen?) make sure it is set to 'Print both sides' to 'No' (it may be enabled by default)

Click OK, then save the document and then try to print again.
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LVL 31

Author Comment

by:Helen Feddema
ID: 41725234
Eric -- I changed Left and Bottom to 0.5, and then I got this error (mentioned above).  I clicked Fix and it set both margins to higher values, and then the envelope printed without errors -- thanks!
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