asked on

Outlook Autodiscover Failing for Single User

Outlook Autodisover is failing for a single user in our domain, Outlook won't resolve the server to connect.

If I run the following powershell command here is what I get:

Test-OutlookWebServices -Identity User@domain.com -MailboxCredential (get-credential)

Source ServiceEndpoint Scenario Result Latency
(MS)
------ --------------- -------- ------ -------
SRVEX13.domain.com autodiscover.domain.com Autodiscover: Outlook Provider Failure 159
SRVEX13.domain.com Exchange Web Services Skipped 0
SRVEX13.domain.com Availability Service Skipped 0
SRVEX13.domain.com Offline Address Book Skipped 0

If I run it against other users, I get success across the board.

Full Error is here:
RunspaceId : 2661e5f6-6ad2-4204-bd5a-4dd5ce92a4c5
Source : SRVEX13.domain.com
ServiceEndpoint : autodiscover.domain.com
Scenario : AutoDiscoverOutlookProvider
ScenarioDescription : Autodiscover: Outlook Provider
Result : Failure
Latency : 114
Error : Microsoft.Exchange.Management.Tasks.ServiceValidatorException: The Autodiscover response did not return a URL for Exchange Web Services. Response details:
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>User</DisplayName>
<LegacyDN>/o=ORG/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User</LegacyDN>
<AutoDiscoverSMTPAddress>User@domain.com</AutoDiscoverSMTPAddress>
<DeploymentId>e3c75af6-a0b6-422c-aa21-c807481eb678</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<MicrosoftOnline>False</MicrosoftOnline>
<Protocol>
<Type>WEB</Type>
<Internal>
<OWAUrl AuthenticationMethod="Basic, Fba">https://mail.domain.com/owa/</OWAUrl>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba">https://mail.domain.com/owa/</OWAUrl>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
Verbose : [2016-07-22 16:14:57Z] Autodiscover connecting to 'https://autodiscover.domain.com/Autodiscover/Autodiscover.xml'.
[2016-07-22 16:14:57Z] Test account: User@domain.com Password: ******
[2016-07-22 16:14:57Z] Autodiscover request:
User-Agent: SRVEX13/Test-OutlookWebServices/User@domain.com
Content-Type: text/xml; charset=utf-8
Authorization: Negotiate TlRMTVNTUAADAAAAGAAYAJQAAAA+AT4BrAAAAAAAAABYAAAAKgAqAFgAAAASABIAggAAABAAEADqAQAAFYKI4gYDgCUAAAAPHCzAzgFNsPUMWilan2gG2mEAZABtAF8AZABkAGUAbABvAHI
AZQB5AEAAbgB0AHAAYwAuAGMAbwBtAEgAUgBTAFIAVgBFAFgAMQAzAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAALwAcJiiv4JhVUPJrnLNcKkBAQAAAAAAAPTsVjA05NEBlZt9i/roCPkAAAAAAgAIAE4AVABQAEMAAQASAFk
ASwBTAFIAVgBFAFgAMQAzAAQAEABuAHQAcABjAC4AYwBvAG0AAwAkAFkASwBTAFIAVgBFAFgAMQAzAC4AbgB0AHAAYwAuAGMAbwBtAAUAEABuAHQAcABjAC4AYwBvAG0ABwAIAPTsVjA05NEBBgAEAAIAAAAIADAAMAAAAAA
AAAAAAAAAAEAAADCjn39tC5WkvkL6GYaipL/gLodxt8yUENMy6UDEJU3DCgAQAAAAAAAAAAAAAAAAAAAAAAAJADQASABUAFQAUAAvAGEAdQB0AG8AZABpAHMAYwBvAHYAZQByAC4AbgB0AHAAYwAuAGMAbwBtAAAAAAAAAAA
AAAAAAEvYKBfS/OoFxZk76p75lRk=
Host: autodiscover.domain.com
Cookie: ClientId=E43B873C7C624E1F958835195A00BC5B
Content-Length: 453
Expect: 100-continue
[2016-07-22 16:14:57Z] Autodiscover request:
<?xml version="1.0"?>
<Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/requestschema/2006">
<Request>
<EMailAddress>User@domain.com</EMailAddress>
<AcceptableResponseSchema>http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a</AcceptableResponseSchema>
</Request>
</Autodiscover>
[2016-07-22 16:14:57Z] Autodiscover response:
request-id: 3a68e909-f467-495a-a72d-7729b6465b40
X-CalculatedBETarget: srvex13.domain.com
X-DiagInfo: SRVEX13
X-BEServer: SRVEX13
Persistent-Auth: true
X-FEServer: SRVEX13
Content-Length: 1060
Cache-Control: private
Content-Type: text/xml; charset=utf-8
Date: Fri, 22 Jul 2016 16:14:57 GMT
Set-Cookie: X-BackEndCookie=S-1-5-21-2660971776-2703906875-1903747800-6170=u56Lnp2ejJqBmZ7NxpqdzMjSnJnMy9LLnsvG0sbNz5vSzcfOy5vIy8adypzKgYHNz87J0s/H0s3Oq87Jxc7LxcrI;
expires=Sun, 21-Aug-2016 16:14:57 GMT; path=/Autodiscover; secure; HttpOnly
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
[2016-07-22 16:14:57Z] Autodiscover response:
<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>User</DisplayName>
<LegacyDN>/o=Org/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User</LegacyDN>
<AutoDiscoverSMTPAddress>User@domain.com</AutoDiscoverSMTPAddress>
<DeploymentId>e3c75af6-a0b6-422c-aa21-c807481eb678</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<MicrosoftOnline>False</MicrosoftOnline>
<Protocol>
<Type>WEB</Type>
<Internal>
<OWAUrl AuthenticationMethod="Basic, Fba">https://mail.domain.com/owa/</OWAUrl>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba">https://mail.domain.com/owa/</OWAUrl>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
[2016-07-22 16:14:57Z] Autodiscover response:
Microsoft.Exchange.Management.Tasks.ServiceValidatorException: The Autodiscover response did not return a URL for Exchange Web Services. Response details:
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>User</DisplayName>
<LegacyDN>/o=Org/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User</LegacyDN>
<AutoDiscoverSMTPAddress>User@domain.com</AutoDiscoverSMTPAddress>
<DeploymentId>e3c75af6-a0b6-422c-aa21-c807481eb678</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<MicrosoftOnline>False</MicrosoftOnline>
<Protocol>
<Type>WEB</Type>
<Internal>
<OWAUrl AuthenticationMethod="Basic, Fba">https://mail.domain.com/owa/</OWAUrl>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba">https://mail.domain.com/owa/</OWAUrl>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
MonitoringEventId : 6001

Things I've tried so far:
Disabling the Mailbox and reconnecting to user account to recreate all exchange user properties
Clearing the msExchDelegateListBL attribute. It was clear I added a delegate mailbox and then removed it to test as well.
Ensure the LegacyExchangeDN was pointing to right place.

I'm out of options, any suggestions?

Adam Brown

Make sure the user object is configured to Inherit permissions. This is done by enabled advanced view in ADUC, then going to the security tab on the object. Advanced security window will let you determine if inheritance is enabled. If it isn't, then the Exchange servers will have difficulty reading the exchange properties needed to determine the right mailbox server to use for his account. I would look at that first, since it is a very common issue. Let us know the result.

D'arcy Delorey

ASKER

Inheritance is indeed enabled and I can see the various Exchange permissions applied to user object.

A couple of other thoughts I should have included.

- User can access mailbox through OWA no problem, just not Outlook
- This is a returning user who was reenabled. Exchange migration from 2007 to 2013 took place while user was away - though the LegacyExchangeDN and msExchHomeServerName are correctly listed.

ASKER CERTIFIED SOLUTION

D'arcy Delorey

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D'arcy Delorey

ASKER

I discovered the solution on my own through troubleshooting.