Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Disable Dell Data Protection from Laptop

Posted on 2016-07-22
3
107 Views
Last Modified: 2016-11-22
We have several Dell laptops that no longer need this installed on our computers. I don't see the option when I go to all programs -  Dell Protection software.

Do I disable pre-boot? I also am not aware of a password.
0
Comment
Question by:Paul Q
3 Comments
 
LVL 15

Accepted Solution

by:
WalkaboutTigger earned 500 total points
ID: 41725435
WARNING:  Prior to "Turning off" DDP, you MUST ensure the hard drive of the affected machine is decrypted or you could lose all data on the affected computer.

Are you using the Enterprise or Personal edition of DDP?
Do you know the local Administrator and BIOS Setup passwords for the affected machines?
Have you already decrypted the hard drives on the laptops?
If Enterprise, was DDP Active Directory enabled?  If so, are the recovery keys / passwords listed in the computer object descriptions / attributes?  Make sure you have View\Advanced Features enabled in ADUC.
If you're using DDP Enterprise and do not know the specific enterprise credentials, inspect AD for Domain Admin accounts related to the DDP implementation and use those credentials.
0
 
LVL 63

Expert Comment

by:btan
ID: 41725622
You may want to check out this past post with the Dell software installed and managed to uninstall in certain order using built-in Administrator account  https://www.experts-exchange.com/questions/28410538/How-to-disable-Dell-Freeware.html#a39996397
0
 

Author Closing Comment

by:Paul Q
ID: 41729518
Thanks for the comment - were awaiting removal of this as we don't need it on some computers.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question