Solved

Disable Dell Data Protection from Laptop

Posted on 2016-07-22
3
86 Views
Last Modified: 2016-11-22
We have several Dell laptops that no longer need this installed on our computers. I don't see the option when I go to all programs -  Dell Protection software.

Do I disable pre-boot? I also am not aware of a password.
0
Comment
Question by:Paul Q
3 Comments
 
LVL 15

Accepted Solution

by:
WalkaboutTigger earned 500 total points
ID: 41725435
WARNING:  Prior to "Turning off" DDP, you MUST ensure the hard drive of the affected machine is decrypted or you could lose all data on the affected computer.

Are you using the Enterprise or Personal edition of DDP?
Do you know the local Administrator and BIOS Setup passwords for the affected machines?
Have you already decrypted the hard drives on the laptops?
If Enterprise, was DDP Active Directory enabled?  If so, are the recovery keys / passwords listed in the computer object descriptions / attributes?  Make sure you have View\Advanced Features enabled in ADUC.
If you're using DDP Enterprise and do not know the specific enterprise credentials, inspect AD for Domain Admin accounts related to the DDP implementation and use those credentials.
0
 
LVL 62

Expert Comment

by:btan
ID: 41725622
You may want to check out this past post with the Dell software installed and managed to uninstall in certain order using built-in Administrator account  https://www.experts-exchange.com/questions/28410538/How-to-disable-Dell-Freeware.html#a39996397
0
 

Author Closing Comment

by:Paul Q
ID: 41729518
Thanks for the comment - were awaiting removal of this as we don't need it on some computers.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
In 2017, ransomware will become so virulent and widespread that if you aren’t a victim yourself, you will know someone who is.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now